Kurs informasjon: IBM WebSphere Application Server V6.1 Problem Determination (Self-Paced)

NOTE: THIS IS AN ONLINE SELF-PACED VIRTUAL COURSE. PLEASE DO NOT MAKE TRAVEL ARRANGEMENTS FOR THIS COURSE.

Self-paced virtual courses provide the same deep technical content as our classroom courses, but allow you to learn on your own schedule. You can stop and start a Self-Paced Virtual class as needed during the 60-day access period.

There is no live instructor for this course, so it may not be appropriate for students who require the guidance of a live instructor. In such cases, students should consider the alternative versions of this course:

• Classroom delivery: IBM WebSphere Application Server V6.1 Problem Determination (WA571)
• Instructor-led online delivery: IBM WebSphere Application Server V6.1 Problem Determination (Remote Classroom) (VA571)

Course Overview:

In this course, customers learn how to manage WebSphere-related problems more skillfully within their organizations by using problem determination tools and techniques.

Throughout the course, students discuss common scenarios that they may face in their daily activities and learn methodologies and techniques for problem determination, including the use of online IBM support tools to resolve problems. Students also learn how to communicate more effectively with IBM support teams so they can identify a problem and find its solution.

Topics include problems associated with product installation and maintenance, database connectivity, security configuration, server start and stop failures, J2EE application deployment, Web requests, Java Virtual Machine (JVM) tuning and memory management, Web services, and default messaging.

Hands-on lab exercises give students practical experience using their newly acquired problem determination skills within various scenarios, including crashes, security-related issues, database configuration, application deployment, and installation.

Online Enrollment:

THIS IS A SELF-PACED VIRTUAL CLASS. ONCE YOU REGISTER, YOU HAVE 60 DAYS TO COMPLETE THE COURSE.

Before you enroll, review the system requirements listed below to ensure that your system meets the minimum requirements for this course.

Within 48 hours of enrolling in the course, you will receive a confirmation e-mail containing your online link, your ID and password, and additional instructions for starting the course.

Start the course at any time. Once you start the course, you have 60 days to complete it. You are billed for the course when you submit the enrollment form.

ONCE YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT.

System requirements:

After you enroll in this course, you will be directed to a link to help you prepare your system to access the course.

Minimum workstation software requirements:

• Windows XP/2003
• Internet Explorer browser Version 6.0 or later, Netscape Navigator browser Version 7.0 or later, Mozilla browser Version 1.1 or later, or FireFox 1.0.7 browser
• 8-bit encryption

Minimum network requirements:

• Internet access at a minimum of 30 kbps of dedicated bandwidth
• A direct Internet connection that allows communication on port 443 or 1494 (depending on your class)
• Proxy rules that permit Citrix ICA Client access using ICA/SSL packets

For information on other related WebSphere courses, visit the WebSphere Education Training Paths Web site:

• http://www.ibm.com/software/websphere/education/paths/

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This course is designed for anyone who works on WebSphere-related applications and projects, including administrators, business partners, independent software vendors (ISVs), and consultants.

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Before taking this course, students must have basic operating skills for the Windows or UNIX operating systems. Students must also have WebSphere administration skills, which can be obtained by completing an IBM WebSphere Application Server V6.1 Administration course (WA361, VA361, WA461, VA461, WA561, or VA561) or through practical experience administering a WebSphere Application Server environment.

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• Apply problem determination techniques and analyses
• Use problem determination tools
• Use problem determination tools combined with analysis techniques to identify problems
• Identify common problems
• Use IBM Support Assistant
• Communicate effectively with IBM support teams

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• Course introduction
• Overview of WebSphere Application Server systems and components
• Using IBM Support Assistant
• Exercise: A guided tour of using IBM Support Assistant
• Problem determination methodology
• Problem determination techniques and tools
• Exercise: Introduction to problem determination tools
• Introduction to JVM-related problems
• How to troubleshoot hangs
• How to troubleshoot crashes
• Exercise: Hung threads and server crash detection
• Out-of-memory conditions
• Exercise: Troubleshooting an out-of-memory condition
• Database connection and configuration problems
• Exercise: Troubleshooting database configuration problems
• Connection pool tuning and management problems
• Exercise: Troubleshooting a connection pool problem
• Security configuration-related problems
• Exercise: Troubleshooting security problems
• Application deployment problems
• Exercise: Troubleshooting problems with applications
• Server start failures
• Exercise: Troubleshooting server start failures
• Request flow and Web container problems
• Exercise: Troubleshooting request flow and Web container problems
• How to troubleshoot Web services
• Exercise: Troubleshooting Web services
• Default message provider problem determination
• Exercise: Troubleshooting the default messenger provider
• Installation, upgrade, and migration problems
• Exercise: Troubleshooting installation problems

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