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Oversikt
| Kurskode | TR620NO | Leveringsform | Classroom
(Hands-on labs) |
|---|---|---|---|
| Varighet | 5.0 dager | Kurstype | |
| Listepris | Set by Partner |
This 5-day instructor-led course teaches you how to install and configure IBM Tivoli Service Request Manager. Extensive hands-on lab exercises provide you with the opportunity to install and configure Tivoli Service Request Manager.
Målgruppe
This intermediate course is designed for people who will install and configure Tivoli Service Request Manager.
Mål
After completing this course, you should be able to:
- Describe the Tivoli Service Request Manager 7.1 architecture
- Install and configure the SRM components
- Develop and set up key elements of a multisite and multiorganization environment
- Set up basic security, people records, and users
- Configure the database
- Describe, modify, and create domains
- Create and schedule a cron task
- Enable and validate a workflow process
- Run predefined reports
- Describe SRM integration points
- Troubleshoot and maintain SRM