Dette kurset har ingen planlagt dato. Ring 815 48 231 for informasjon om bedriftsinternt kurs.
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This course is provides an understanding of key product features including the Service Desk, the Service Catalog, Service Requests, Incidents, and Problems. Students will work with the Service Desk and Service Catalog features through a combination of presentations, demonstrations, and guided hands-on practical sessions.
This course is for the beginning user who will use Service Request Manager on a day-to-day basis.