Finding a Course
Q: How do i find a course?
A: Locate the course you are interested in. To do this either use Search if you know the course number or description, or Browse the online catalogue.
Q: How do I check course availability?
A:
- Locate the course you are interested in, as described above.
- At the bottom of the course description page, there is a section called Date, Time, Location. This lists the latest schedule of courses.
- To the right of the schedule is either Open,
Standby or Waiting List.
- Open - indicates that places are available.
- Standby - indicates that there are fewer than five places available.
- Waiting list - indicates that the course is full, but you can put yourself on the waiting list. Should places become available, you will be notified.
Q: How do I print out course descriptions?
A:
- Locate the course you are interested in, as described above.
- At the bottom of the screen you will see a 'Printer Friendly Version' button. Click on (symbol)
- The course description is displayed in a format suitable for printing.
- Press 'Ctrl + P' to bring up the Print dialog box. Select 'OK' to print a copy of the Course Description.
Q: How do I e-mail details of a course to someone else?
A:
- Locate the course you are interested in, as described above.
- At the bottom of the screen you will see a 'Mail this page to a friend' button. Click on (symbol) Your browser's e-mail screen (Microsoft Outlook for Internet Explorer, or Netscape Communicator for Netscape) should appear.
- To send an e-mail using your browser's e-mail program, simply enter the e-mail ID for the person you want to send the information to and edit the text as appropriate and then send.
- To send an e-mail using your own e-mail program, copy and paste the contents of the e-mail to your own e-mail program and then send.
If your browser's e-mail program has not been configured, your browser will ask you to configure your e-mail before your e-mail screen will appear.
Enrolling
Q: How do I enrol myself or an individual online on a training course?
A:
- Locate the course you are interested in as described above.
- At the bottom of the course description page, there is a section called Course Enrolment.
- Click on the down arrow tab to list the schedules and select the one you require.
- You will now be asked to enter the number of students you wish to enrol.
- Enter the number of students and press OK.
- An enrolment form now appears. Please enter all fields marked with an asterisk (*) and press the Submit button at the bottom of the form to submit your enrolment.
Q: How do I enroll multiple people in a training course?
A: I need a Customer number to enrol. How do I find out mine?
Q: I need a Customer number to enrol. How do I find out mine?
A: To help us process your order more efficiently,
it is important to make sure you use the correct
Customer number. Some of our larger customers
can have many Customer numbers. In order to
make sure we invoice correctly, the Customer
number you use must match the correct billing
address.
If in doubt, you can check your Customer number
as follows:
- When you receive confirmation of your enrolment, your Customer number will be included on your letter.
- Contact our enrolments team at 1850 50 50 40
Enrolment Status & Cancellation
Q: How do I find out the status of my enrolments online?
A:
- Fill out an 'Online request' for your enrolments status.
- Your status will be sent to you via e-mail.
Q: How do I cancel an enrolment online?
A:
- Fill out an 'Online request' for your enrolments status
- Your status will be sent to you via e-mail.
Joining Instructions
Q: How do I get Joining Instructions?
A: Full joining instructions are sent to you once you have made your enrolment. These can be provided via e-mail or via post.
Directions
Q: How do I find directions?
A: Go to Locations and follow the instructions