Finding a Course
Q: How do I find a course?
A: Locate the course you are interested in. To do this either use Search if you know the course number or description, or Browse the online catalogue.
Q: How do I check course availability?
Q: How do I print out course descriptions?
Q: How do I e-mail details of a course to someone else?
If your browser's e-mail program has not been configured, your browser will ask you to configure your e-mail before your e-mail screen will appear.
Q: How do I enrol myself or an individual online for a training course?
Please note: to help us process your order more efficiently, it is important to make sure you use the correct customer number. If you do not know your customer number, or need advice, see "How do I find out my Customer Number" below.
Q: I need a Customer number to enrol. How do I find out mine?
A: Why Customer numbers are important: To help us process your order more efficiently, it is important to make sure you use the correct Customer number. Some of our larger customers can have many Customer numbers. In order to make sure we invoice correctly, the Customer number you use must match the correct billing address.
If in doubt, you can check your Customer number as follows:
To save having to recall your Customer number every time you order, register yourself as described above. That way your details will be included automatically every time you order.
Enrolment Status & Cancellation
Q: How do I find out the status of my enrolments online?
Please note: You need to provide your course number, class number, customer number, and log number in order to use this function. These can all be found on your enrolment confirmation letter.
Q: How do I cancel an enrolment online?
Please note: You need to provide your course number, class number, Customer number, and log number in order to use this function. These can all be found on your enrolment confirmation letter.
Q: What is IBM's cancellation policy?
A: The IBM Training cancellation policy is detailed on the Terms & Conditions page, under the paragraph heading: Cancellation by You.
Q: Do IBM accept provisional bookings?
A: No. Whenever you book on a course, it is a confirmed booking and IBM will send out the confirmation letter accordingly.
Date on Request
Q: What does 'Date on Request' mean under the course description?
A: The particular class is an 'on request' class which means that it will only run when IBM have received sufficient interest in the course. In this case, customers should express their interest via the Training Website by filling in the 'Register' form.
Q: How do I get Joining Instructions?
A: Full joining instructions are sent to you once you have made your enrolment. These can be provided via e-mail or via post.
Q: How do I find directions?
A: Go to Locations and follow the instructions