Frequently asked questions

Q: How do I find a course?

A: Locate the course you are interested in. To do this either use Search if you know the course number or description, or Browse the online catalogue.

Q: How do I check course availability?

A: 

• Locate the course you are interested in, as described above.
• At the bottom of the course description page, there is a section called Date, Time, Location. This lists the latest schedule of courses.
• To the right of the schedule is either Open, Standby or Waiting List.
  • Open - indicates that places are available.
  • Standby - indicates that there are fewer than five places available.
  • Waiting list - indicates that the course is full, but you can put yourself on the waiting list. Should places become available, you will be notified.

  Q: How do I print out course descriptions?

  A: 

  • Locate the course you are interested in, as described above.
  • At the bottom of the screen you will see a 'Printer Friendly Version' button. Click on (symbol)
  • The course description is displayed in a format suitable for printing.
  • Press 'Ctrl + P' to bring up the Print dialog box. Select 'OK' to print a copy of the Course Description.

  Q: How do I e-mail details of a course to someone else?

  A: 

  • Locate the course you are interested in, as described above.
  • At the bottom of the screen you will see a 'Mail this page to a friend' button. Click on (symbol) Your browser's e-mail screen (Microsoft Outlook for Internet Explorer, or Netscape Communicator for Netscape) should appear.
  • To send an e-mail using your browser's e-mail program, simply enter the e-mail ID for the person you want to send the information to and edit the text as appropriate and then send.
  • To send an e-mail using your own e-mail program, copy and paste the contents of the e-mail to your own e-mail program and then send.

  If your browser's e-mail program has not been configured, your browser will ask you to configure your e-mail before your e-mail screen will appear.

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Q: How do I enrol myself or an individual online for a training course?

A: 

• Locate the course you are interested in as described above.
• At the bottom of the course description page, there is a section called Course Enrolment.
• Click on the down arrow tab to list the schedules and select the one you require.
• You will now be asked to enter the number of students you wish to enrol.
• Enter the number of students and press OK.
• An enrolment form now appears. Please enter all fields marked with an asterisk (*) and press the Submit button at the bottom of the form to submit your enrolment.

Please note: to help us process your order more efficiently, it is important to make sure you use the correct customer number. If you do not know your customer number, or need advice, see "How do I find out my Customer Number" below.

Q: I need a Customer number to enrol. How do I find out mine?

A: Why Customer numbers are important: To help us process your order more efficiently, it is important to make sure you use the correct Customer number. Some of our larger customers can have many Customer numbers. In order to make sure we invoice correctly, the Customer number you use must match the correct billing address.

If in doubt, you can check your Customer number as follows:

• When you receive confirmation of your enrolment, your Customer number will be included on your letter.
• Contact the IBM UK Enrolments team at 0845 7581329

To save having to recall your Customer number every time you order, register yourself as described above. That way your details will be included automatically every time you order.

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Q: How do I find out the status of my enrolments online?

A: 

• Fill out an 'Online request' for your enrolments status.
• Your status will be sent to you via e-mail.

Please note: You need to provide your course number, class number, customer number, and log number in order to use this function. These can all be found on your enrolment confirmation letter.

Q: How do I cancel an enrolment online?

A: 

• Fill out an 'Online request' for your enrolments status
• Your status will be sent to you via e-mail.

Please note: You need to provide your course number, class number, Customer number, and log number in order to use this function. These can all be found on your enrolment confirmation letter.

Q: What is IBM's cancellation policy?

A: You cannot cancel self study Courses once IBM has sent you confirmation of enrolment. You may cancel or postpone a private class or your enrolment in a public class more than 10 full working days prior to the scheduled start date of the class by notifying IBM in writing or by e-mail. If you fail to cancel or postpone prior to this notification period, or a student fails to attend or withdraws from the course, you will be responsible for the full price of the class and any associated additional costs incurred by IBM. This also applies to Education Card or Education Pack holders. If you wish to defer delivery of a private class or an enrolment in a public class to another date, IBM will try to accommodate. If such a request is made less than 10 full working days before commencement of the class, any transfer will be subject to an administration fee of 25% of the class price. If you subsequently cancel from the deferred date, you will be charged the full cancellation fee of the first course. You may send a substitute from the same company for a student who has a confirmed enrolment on a class, provided they meet the prerequisites for the course, without penalty, up until commencement of the class. IBM may charge actual costs incurred, including travel and living expenses, if you cancel a private class less than four weeks before its scheduled start date.

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Q: Do IBM accept provisional bookings?

A: No. Whenever you book on a course, it is a confirmed booking and IBM will send out the confirmation letter accordingly.

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Q: What does 'Date on Request' mean under the course description?

A: The particular class is an 'on request' class which means that it will only run when IBM have received sufficient interest in the course. In this case, customers should express their interest via the Training Website by filling in the 'Register' form.

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Q: How do I get Joining Instructions?

A: Full joining instructions are sent to you once you have made your enrolment. These can be provided via e-mail or via post.

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Q: How do I find directions?

A: Go to Locations and follow the instructions

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