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The challenge
An international packaging company was standardising on a new desktop platform which it was rolling out across the US and Europe. Speed of implementation varied from country to country, as did levels of expertise among the end-user population. The company was struggling to tie the training to the roll-out of the new system, at the same time as accommodating cultural and language differences. The logistics were proving as complex as the training itself.
The solution
The company called on the services of IBM's 'End user training for projects' team, experienced in the management of such complex and demanding projects. IBM specialists assessed the training requirements and designed a tailored programme to meet the needs of each country. An IBM project manager managed the logistics, calling on in-country instructors to deliver training in the local language, and to fit in with local working patterns. All billing was handled from the UK.
The benefit
The company was delighted with the IBM solution, and has found that end-users have not only accepted the new system, but are using it effectively, taking full advantage of its unique features. In summary, the company is reaping the full benefits of its technology investment.
"We chose IBM because they were one of the few companies that we believed had the European-wide expertise and contacts to provide our training and planning in such a short time-frame."
"I believed they could provide us with this skill and they certainly did an outstanding job. It was the first time anyone had provided consistent training throughout Europe and the comments were very favourable."
