SynopsisA global financial services enterprise in the United Kingdom formalized its expertise, demonstrates its competency and gains higher flexibility in business critical support processes when it engages IBM Software Group to provide training for its suite of IBM FileNet software
AXA Group needed assistance in upgrading and installing its existing suite of IBM FileNet software. Because it lacked internal expertise, the company found that it needed to engage IBM support specialists to assist with the upgrade and installation tasks. To decrease costs and gain a higher flexibility in the long run, AXA Group decided to invest in formal education and certification for its internal IT teams.
IBM Software Group worked with AXA Group to create a customized training plan to meet the company’s Technical Support Certification goal. The training plan provided AXA Group with a clear view of the education path and the costs involved. The IBM Software Group also advised the company regarding its budgeting and scheduled attendance for the following courses: