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Axa Group
Synopsis
A global financial services enterprise in the United Kingdom formalized its expertise, demonstrates its competency and gains higher flexibility in business critical support processes when it engages IBM Software Group to provide training for its suite of IBM FileNet software
Business need
AXA Group needed assistance in upgrading and installing its existing suite of IBM FileNet software. Because it lacked internal expertise, the company found that it needed to engage IBM support specialists to assist with the upgrade and installation tasks. To decrease costs and gain a higher flexibility in the long run, AXA Group decided to invest in formal education and certification for its internal IT teams.
Solution
IBM Software Group worked with AXA Group to create a customized training plan to meet the company’s Technical Support Certification goal. The training plan provided AXA Group with a clear view of the education path and the costs involved. The IBM Software Group also advised the company regarding its budgeting and scheduled attendance for the following courses:
- IBM FileNet P8 Platform Administration (CM) V4.0
- IBM FileNet Business Process Management Administration V4.0
- IBM FileNet P8 Platform Installation V4.0
- IBM FileNet Business Process Management Process Design V4.x
- IBM FileNet Process Analyzer/Simulator for Administrators
Benefits
By investing in IBM training and completing the official certification, AXA Group:
- Formalized its expertise and demonstrated its competency regarding its suite of FileNet software
- Gained higher flexibility in business critical support processes
- Reduced overall maintenance and services costs
Customer information
Axa Group
With global headquarters in Paris, France, AXA Group a global financial services enterprise with principal businesses in insurance and asset management. Operating in 55 countries and servicing over 67 million customers, the company has approximately 175,000 employees and 55,000 exclusive distributors.
A wholly owned subsidiary of AXA Group, AXA Technology Services provides IT infrastructure services to AXA companies worldwide. In the United Kingdom, AXA Technology Services is part of the Mid European Service Delivery region, providing IT services for AXA companies in the United Kingdom, Ireland and Switzerland.
United Kingdom
