This course is not scheduled at the moment, for on-site trainings please call 0845 758 1329.
Interested in bringing a class to you? One-company training
|Course code||TSM255GB||Delivery type||Classroom|
|Duration||2.5 days||Course type||Public or Private on-site|
|List price||Set by Partner|
Please Note: Although this course is 2 days delivery delegates are required to sit an exam on the 3rd Day
Learn the basics of ITIL (the IT Infrastructure Library) and discover the importance of a systematic approach to management. ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Build your awareness of the best practice approach to IT service support and service delivery. Learn the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, and basic terms and concepts of the work processes used to manage an IT infrastructure.