This course is not scheduled at the moment, for on-site trainings please call 0845 758 1329.
|Course code||IT3FBCGB||Delivery type||Classroom|
|Duration||1.0 days||Course type||Public only|
|List price||Set by Partner|
ITIL V3 Foundation Bridging Course gives candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. This one-day course provides complementary first-level training and is designed for holders of existing ITIL Foundation Certificates from earlier ITIL versions.
The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL Versions. Learners will gain a strong understanding of the enhancements to ITIL best practice brought about through the version 3 refresh.
Please ensure that when you book delegates onto the bridging course and exam (including on-site events) that the delegate is informed that they must take their foundation V2 certificate number with them to the course and exam. This will ensure that the delegate receives their results and certificate form the exam board.
The exam board will not process any delegate exam papers if they don't have this information
Possession of ITIL Foundation Certificates in IT Service Management from earlier ITIL versions.
The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
This course is accredited by, and follows the syllabus specified by the APM Group and will provide candidates with knowledge and understanding of:
The main focus of the Bridging course will be the new content of the IT Infrastructure Library which covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. It will also provide an overview of the main differences on topics known from earlier ITIL versions.
Those five core volumes of ITIL V3 are: