This course is not scheduled at the moment, for on-site trainings please call 0845 758 1329.
Overview
| Course code | IT23MBGB | Delivery type | Classroom |
|---|---|---|---|
| Duration | 5.0 days | Course type | Public only |
| List price | Set by Partner |
This course is aimed at existing holders of the ITIL Managers Certificate in IT Service Management from earlier ITIL versions who wish to obtain an overview of the new content of ITIL V3 and achieve the ITIL Diploma in IT Service Management.
Audience
This course is aimed at existing holders of the ITIL Managers Certificate in IT Service Management from earlier ITIL versions who wish to obtain an overview of the new content of ITIL V3 and achieve the ITIL Diploma in IT Service Management.
Pre-requisites
Possession of ITIL Managers Certificate in IT Service Management from earlier ITIL versions.
Objective
The main focus of the Bridging course will be the new content of the IT Infrastructure Library (ITIL), which covers the five core volumes that provide an end-to-end view of IT and its integration with business strategy. It will also provide an overview of the main differences on topics known from earlier ITIL versions.
Those five core volumes of ITIL V3 are:
- Service Strategy provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations aims and strategy.
- Service Design provides guidance on the design of new or changed services for introduction into the live environment.
- Service Transition provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
- Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
- Continual Service Improvement looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.
Key topics
This course is accredited by, and follows the syllabus specified by the APM Group and will provide you with knowledge and understanding of:
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Processes
- Roles
- Functions
- Technology and Architecture
- ITIL Qualification scheme