Kursbeschreibung: IBM Sterling Selling Suite Administer Order Capture Applications - ILO

NOTE: This is a live, instructor-led online course. Do not make arrangements to travel.

This 3-day instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center, IBM® Sterling Store, IBM® Sterling Field Sales and IBM® Sterling Web applications. This course is primarily designed for administrators who need to configure the Sterling Call Center, Sterling Store, Sterling Field Sales and Sterling Web applications.

This course introduces you to the different Order Capture applications offered by Sterling Commerce and then proceeds to focus on the backend configurations required to customize the Sterling Call Center, Sterling Store, Sterling Field Sales and Sterling Web applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Dieser Kurs in anderen Ländern

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This basic course is designed for administrator users who need to configure Sterling Call Center, Sterling Store, Sterling Field Sales and Sterling Web applications.

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You should have completed:

• Participant Modeling and User Security (6T800)(6L800)
• Process Modeling (6T805)(6L805)
• Item and Pricing Configuration (6T810)(6L810)

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• Describe different order capture applications supported by Sterling Commerce
• Identify the Graphical User Interfaces (GUIs) for the different order capture applications
• Explain the role of the Channel Applications Manager
• Configure Sterling Call Center and Sterling Store applications
• Configure Sterling Field Sales application
• Configure Sterling Web application

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• Course Overview
• Order Capture Applications
• Sterling Call Center and Store Basic Setup
• Sterling Call Center and Store Additional Setup
• Modifying Store Specific Rules
• Sterling Field Sales Concepts
• Sterling Field Sales Basic Setup
• Sterling Field Sales Additional Setup
• Sterling Web In Marketplace
• Sterling Web Concepts
• Installation Overview
• Sterling Web Technologies
• Applications Manager Dependencies
• Channel Applications Manager Dependencies
• Sterling Business Center Dependencies
• Visual Modeler Dependencies
• Module Caselet
• Course Wrap Up

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