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Procurement One Place strategy

IBM's Procurement One Place (POP) strategy is to act as a first point of contact, which will provide problem resolution to clients or direct them to the right contact within the Procurement organization.

There are three geography support centers: one for North America, one for Asia Pacific and one for Europe, Middle East and Africa, and Latin America. The following describes call-in telephone numbers, and applications supported for each geography support center.

Geography support center table of contents

North America

Effective 3 October 2011, the Procurement One Place (POP) team is available for North America and Canada. POP is to act as the focal point of contact in the Operations Centers. POP will provide resolution to clients within the team's scope of work (first level support on procurement application, operations, and invoicing-related questions, as well as other procurement-related questions) or direct them to the right owner within the Procurement organization.

The below table lists the call-in numbers for the supported countries.

The SupplierWorld portal provides you with the ability to easily raise a help request to the POP team or to chat with us. Visit the Web site to experience this new communication channel.

Country Call-in numbers Applications
North America 888-767-4289 Buy on demand (Bond), TRA, Supplier Financial Risk Assessment (SFRA), Business Data Warehouse (BDW), Brio, Contractor Sourcing Application (CSA), IBM Emptoris, and all other procurement-related questions
Canada 1-303-262-5606 Bond, TRA, SFRA, BDW, Brio, CSA, IBM Emptoris, and all other procurement-related questions
North America and Canada 1-800-856-1626 Global Procurement Center (GPC) tools: Source File Tool (SFT), Source Feed Database (SFD), Support Desk Database (SDDB), and Requisition Tracker (Req Tracker); Web Order and Invoice (WOI),Web Reporting, Enterprise Solution for Invoicing (ESI), Procurement Contribution Tool (PCT), SAP, Electronic Data Interchange (EDI), Supplier Management Utility (SMU), IBM Emptoris, and all other Procurement-related questions
North America 607-429-4848 Accounts Payable
Canada 905-316-7785 Accounts Payable
North America and Canada 866-495-6190 Supply Chain Process Management (SCPM)

Asia Pacific

The Asia Pacific Procurement One Place team provides help desk support for Procurement's core applications. The team is located in Shanghai, China, and includes English, Mandarin, Japanese, and Korean language support. Hours of coverage are from 9 a.m. to 6 p.m. local country time, Monday through Friday.

The SupplierWorld portal provides you with the ability to easily raise a help request to the POP team or to chat with us. Visit the Web site to experience this new communication channel.

To contact the Asia Pacific Procurement One Place team, please dial the following numbers for your supported country.

For queries pertaining to India and Sri Lanka, please refer to the SupplierWorld portal if you would like to submit an online request.

Country Toll-free number Support for Asia Pacific (AP)
Australia 1-800-079602 CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
China 800-820-2283 CSA, EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Hong Kong 800-964220 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
India 0-0008001008039 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Indonesia* 001 803 65 7605 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Japan 00531 0860008 EGI Net, ESI, FOX J, PCN, QIN, Qualification Database, RFQ Web, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Malaysia 1800 80 6018 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
New Zealand 0800-447781 CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Philippines 1800-1861-0002 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Singapore 800-8600022 CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
South Korea 00-7988620223 CSA, EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Sri Lanka +61298986057 EGI Net, ESI, PCN, QIN, Qualification Database, RSC@, SMT, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Taiwan 00-801-86-3011 EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Thailand* 001-800-8610225 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries
Vietnam 86-28-85302844 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI, IBM Emptoris, and whom to turn for procurement-related queries

* available only from phones with IDD facility

Europe, Middle East, Africa/Latin America Procurement One Place support

The Procurement One Place (POP) team is to act as the focal point of contact in the Operations Centers. POP will provide resolution to clients within the team's scope of work (first level support on procurement application-related queries, invoicing-related queries, and other procurement-related queries) or direct them to the right owner within the Procurement organization. We support Europe, the Middle East, Africa, and Latin America.

The languages supported are: English, Spanish, German, French Dutch, Danish, Norwegian, Portuguese, Finnish, Swedish, and Italian. The Procurement One Place team is located in Sofia, Bulgaria, and is providing coverage from 9 a.m. to 6 p.m. CET, Monday through Friday. Hours of coverage for Latin America are 9 a.m. to 6 p.m. EST.

The SupplierWorld portal provides you with the ability to easily raise a help request to the POP team or to chat with us. Visit the Web site to experience this new communication channel.

We would like introduce you to a tool called Web reporting. The tool will provide you with information regarding your invoices, purchase orders (P.O.s), and payments. Choose the tool in the language in which you speak to save you time.

The below table lists the call-in numbers for the supported countries.

Country Call-in number Support for EMEA
Angola +47 66 99 95 30 Procurement applications (Web Order Invoicing (WOI), Contractor Sourcing Application (CSA), Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Austria 0810 300 417
+36-1-777-1300
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Belgium French +32 78 15 54 81 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Belgium Flemish +32 78 15 54 81 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Botswana +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Bulgaria +36 1 777 1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Burkina Faso +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Chad +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Congo +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Croatia +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Cyprus +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Czech Republic +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Democratic Republic of Congo +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Denmark +45 45244711 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Dubai +36-1-777-1790
80004413019
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Egypt +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Estonia +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Ethiopia +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Finland +358 94595995 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
France 33 820 05 00 70
+36-1-777-1861
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Canadian French 877-205-6725 Buy on demand (Bond),Technical Risk Assessment (TRA), Supplier Financial Risk Assessment (SFRA), Business Data Warehouse (BDW), Brio, CSA, IBM Emptoris, accounts payable, and all other procurement-related questions
Gabon +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Germany +49 1805426032 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Ghana +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Greece +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Hungary +36 40 985 000 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and whom to turn for procurement-related queries (supporting language - English)
Ireland +353 18153750 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Israel +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Italy +39 0270312063 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Ivory Coast +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Kenya +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Kuwait +47 66 99 95 30 Procurement applications, operations, and whom to turn for procurement-related queries
Latvia +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Lithuania +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Luxemburg +32 78 15 54 81 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Madagascar +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Malawi +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Mauritius +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Morocco +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Mozambique +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Namibia +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Netherlands 00-31-205-145163 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Niger +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Nigeria +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Norway +47 66 99 84 08 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Pakistan +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Poland +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Portugal 808 202381 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Qatar +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Romania +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Russia +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Saudi Arabia +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Senegal +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Serbia +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Seychelles +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Sierra Leone +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Slovakia 0800 004 956 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Slovenia +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
South Africa 0800 980664
+36-1-777-1893
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and invoicing-related queries, and whom to turn for procurement-related queries
Spain +34 917147947 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Sweden +46 879 33725 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Swiss French +41 583330999 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Swiss German +41 583330999 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Swiss Italian +41 583330999 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Tanzania +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Tunesia +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Turkey +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Uganda +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
UK +44 8700102520 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Ukraine +36-1-777-1790 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries (supporting language - English)
Zambia +47 66 99 95 30 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)


Country Call-in number Support for Latin America
Argentina 0800-555-4288, then 877-205-6725 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Bolivia 800-10-1110, then 877-205-6725 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations, and whom to turn for procurement-related queries
Brazil 800-888-8288, then 877-205-6725 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Chile 800-225-288, then 877-205-6725 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Columbia 01-800-911-0010, then 877-205-6725 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), IBM Emptoris, operations and invoicing-related queries, and whom to turn for procurement-related queries
Mexico 01-800-288-2872, then 877-205-6725 Procurement applications (WOI