The Supplier Problem Log is a Lotus Notes based problem management tool that provides Internet access through a secured connection for external supplier partners. The tool provides a comprehensive and structured approach to problem management while performing the role of a central information repository for commodity related Quality issues throughout the enterprise.
Problem Log features include:
- Structured security levels that restrict which documents a user can modify or view.
- Access to IBM users World Wide through Lotus Notes databases
- Access to supplier partners through a secured Internet connection.
- Ability to electronically transfer problem ownership to another authorized user.
- Ability for a problem owner to define a WW user team that can update the document.
- Provides for a pro-active Quality alert function for issues that have broader implications.
- Automatic notifications to users and management when target dates have been exceed