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IBM Certified Solution Advisor - SmartCloud Control Desk V1

Job Role Description / Target Audience

An IBM Certified Solution Advisor - SmartCloud Control Desk V1 professional determines business critical issues within a customer environment and identifies the appropriate IBM SmartCloud Control Desk solution.  This person is able to perform hardware and software solutions analysis and recommend high-level IBM Tivoli design scenarios and the basics of implementation.  The role and responsibilities also include architecting, documenting, and presenting a solution that fits the business needs and integrates with existing systems.

Key areas of competency include:

  • Map customer business requirements to IBM SmartCloud Control Desk solution.
  • Assess requirements and create a solution design.
  • Describe business and technical advantages of IBM SmartCloud Control Desk solution.
  • Recommend education opportunities to customers based on the IBM SmartCloud Control Desk solution.
  • Describe the business and technical concepts of IT Service Management.
  • Describe the IBM SmartCloud Control Desk architecture and components.

Recommended Prerequisite Skills

Required Prerequisite Skills:

The following qualifications are requirements for success:

  • Working knowledge of IT Asset and Service Management concepts.
  • Basic knowledge of the Information Technology Infrastructure Library (ITIL).
  • Working knowledge of IT Asset and Service Management concepts. 
  • Working knowledge of the supported middleware such as application servers, databases.
  • Basic knowledge of security authorization and authentication.
  • Basic knowledge of integration components.
  • Working knowledge of operating systems, networking and firewall concepts.

Skill Level 1:  Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.

Skill Level 2:  Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.

Skill Level 3:  Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.

Skill Level 4:  Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.


This certification requires 1 test(s).

Test(s) required:

Click on the link(s) below to see test details, test objectives, suggested training and sample tests.

  1. Test C2010-659 - Fundamentals of Applying IBM SmartCloud Control Desk V1

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