Global Services from A to Z

Enables IT organizations to address incident and problem management, and planning and scheduling for rapid restoration of critical IT services.

Offers one convenient support focal point for all software support problems covered under their Support Line or Software Maintenance agreement and supplements the client technical staff for problem management.

Provides a targeted code review and a comprehensive vulnerability assessment of the application and the network infrastructure directly supporting the application to determine security weaknesses and misconfigurations.

Provides comprehensive outsourcing of key support activities required for a virus-free infrastructure.

Installation support, batch job scheduling, capacity planning, monitoring, management and reporting of middleware, database and application layers for packaged and custom applications.

Helps clients who have made the decision to conduct e-commerce using the IBM WebSphere® platform.

Provide clients with an easy way to implement new enterprise application integration (EAI) infrastructure without having to keep pace with rapidly evolving technology.

Assess and plan against security risks and business interruptions.

Assess and plan against security risks and business interruptions.

Offering provides low-cost, packaged services to quickly and effectively protect businesses from unexpected events that interrupt data processing capability.

Services that help transform an organization into a networked, on demand e-business - outsourcing non-core activities, focusing on strategic capabilities and collaborating with partners and suppliers.

Reduce operating costs and maintain profitability in the face of soaring client expectations.

Clients gain access to highly skilled technical professionals who can help add to, upgrade or reconfigure their System i environments.

Versatile, multiplatform, asynchronous replication software that enables local and distance data protection, regardless of storage vendor.

IBM provides local or global data migration from the most popular platforms – with no downtime required

Helps clients protect their data from unintentional exposure resulting from malware, identity theft and phishing scams.

Delivers hot site recovery services to small and midsize companies at an appropriate scale and competitive price point.

Sometimes clients want to own hardware; sometimes they don't. Either way, by teaming with IBM as a hosting provider, you can still generate revenue. And you can keep your client! Here are links to specific offerings.

Provides the flexibility to choose from a broad range of advanced capabilities including email continuity and recovery, email wireless continuity and email archiving, which enables clients to determine which services and options fit their unique needs, environment and budget.

Helps a client prepare for, manage, and respond to a computer security incident.

Providing remote support for iSeries™, pSeries®, xSeries®, and x86 non-IBM servers, this offering is designed to meet the ever-increasing needs of complex IT environments.

Provides equipment modifications (EMOD), upgrades, installation, and testing of clients' systems.

Helps methodically select an enterprise application software package available from Independent Software Vendors.

Delivers an Enterprise Resource Planning solution that supports the unique manufacturing and supply chain requirements of the fashion and apparel industry.

Provides midmarket companies with industry leading business applications that support critical business industry processes with less risk and lower cost than previously available.

Provides midmarket companies with industry leading business applications that support the management of business processes with less risk and lower cost than previously available.

Helps clients protect their data from unintentional exposure resulting from malware, identity theft and phishing scams.

Usage-based content and application delivery solutions designed to enable clients to extend their Web sites to the Akamai platform.

Provides midmarket companies with 24x7x365 comprehensive protection, monitoring, and support.

Secures your network by giving custmers visibility, and analysis capabilities to all areas of the network.

Helps clients protect their data from unintentional exposure resulting from malware, identity theft and phishing scams.

Provides a turnkey network security solution to combat a wide range of threats—at a compelling price and in a single offering.

Fixed scope offerings aimed at small to midsize businesses.

Helps clients meet the Payment Card Industry Data Security Standard for compliant quarterly network vulnerability scans.

Determines the holes or vulnerabilities in clients' networks while demonstrating how attackers can significantly impact their business.

Gives users the ability to capture, store, manage, organize, retrieve and disseminate marketing collateral to any user with Internet access.

Designed to create efficient, repeatable, and intelligent processes for reducing and managing inventory levels.

Designed to help organizations achieve greater efficiency, tighter control of spend and improved internal service levels.

Prepackaged, preconfigured Enterprise Resource Planning (ERP) solution for addressing Supply Chain Management(SCM) and advanced planning and optimization across industries.

Combines SAP Advanced Planning and Optimization (APO) software with IBM consulting services, best practices and process models to help provide clients with a prepackaged, industry-specific supply chain strategy.

Helps design and implement the financial procesesses and underlying technologies for complex business challenges.

An overview of IBM's Global Business Services and links to specific offerings.

Helps clients solve performance problems in their critical applications and provide a rapid, cost-effective, reduced-risk introduction to grid technologies

This offering seamlessly combines expert maintenance and support skills from IBM and Cisco within a single IBM contract, while keeping the total cost of ownership low.

Onsite problem determination can now be added as an upgrade to the standard base warranty or maintenance contract to provide a comprehensive level of service to your clients.

Empower your workforce to do more in a way that can make your business resilient and responsive.

Includes System Storage DS4000, DS6000 and DS8000 overview and pricing.

Provides clients with planning, installation, configuration assistance and testing for those who lack of in-house project management skills to ensure a storage hardware implementation is completed on-time and within budget.

Provides clients with planning, installation, configuration assistance and testing for those who lack of in-house project management skills to ensure a storage hardware implementation is completed on-time and within budget.

Provides clients with planning, installation, configuration assistance and testing for those who lack of in-house project management skills to ensure a storage hardware implementation is completed on-time and within budget.

Provides clients with planning, installation, configuration assistance and testing for those who lack of in-house project management skills to ensure a storage hardware implementation is completed on-time and within budget.

Helps clients solve performance problems in their critical applications and provide a rapid, cost-effective, reduced-risk introduction to grid technologies.

Provides planning and implementation of Version 5 Release 1/Version 5 Release 2 clustering and IASP support.

Assists with planning and implementing pSeries logical partitioning on new or existing servers.

Helps plan and implement basic security functions on iSeries for the security level your clients need.

Provides implementation services for Systems Storage products.

Assists with planning and implementing pSeries logical partitioning on new or existing servers.

This two-day service provides you with the required technical skills you need to help attain the optimum potential of the BladeCenter and System x technology.

A three-day hands-on training and implementation service with professionals helps you install, configure and exploit the capabilities of your IBM hardware in this complex environment.

Helps plan and deliver the implementation of the hardware components, remotely attached storage, operating systems and systems management software.

Provides implementation services for TotalStorage and System Storage products.

Helps clients implement IBM tape drives and libraries with integrated hardware encryption capabilities and key management system software.

Provides a method of creating a PiT (Point in Time) copy of disk drives, enabling an offsite copy of critical business data.

Provides installation of a basic Tivoli® Storage Manager configuration and helps plan for future IT needs.

Configures Tivoli Storage Manager to utilize the Enterprise Storage Server FlashCopy feature for backing up either a DB2 or Oracle database.

Extracts database information and creates a backup copy.

Provides a basic Tivoli Storage Manager implementation, plus a three-day workshop and the implementation of Disaster Recovery Manager (DRM).

Creates a backup for Lotus® Domino™ or Microsoft™ Exchange mail files.

Helps clients take advantage of a LAN-free backup configuration, helping clients ensure that backups do not interfere with business operations.

Offering can help supplement your client's team skills to get their server up and running quickly - and help accelerate their return on investment.

Enables companies to eliminate most sign-on prompts.

Unlocks the power of the virtualization technology on System p servers, helping to speed implementation, reduce the risk of business disruption and reduce IT complexity - within a fixed cost and scope.

Designed to provide a smooth implementation for IBM System p logical partitions (LPARs) from beginning to end.

Designed to help clients with the planning and deployment of software and firmware maintenance upgrades to their data retention systems.

Designed to help clients with the planning and deployment of software and firmware maintenance upgrades to their data retention systems.

Can help clients with the planning and deployment of software/firmware maintenance upgrades to their data retention systems.

Helps get the client's IBM System Storage N3700 network attached storage up and running quickly with limited disruption.

Helps get the client's IBM System Storage N5000network attached storage up and running quickly with limited disruption.

Offering is designed to provide a smooth implementation for IBM System x or IBM BladeCenter® server from beginning to end.

Provides clients with flexible systems-management abilities to help maximize system availability and lower IT costs.

Can install, configure and exploit the capabilities of VMware ESX Server in a timely, cost-effective manner.

Provides implementation services for System Storage Tape Library and Virtualization Engine.

Provides implementation services for System Storage Tape Library and Virtualization Engine.

Helps clients implement IBM tape drives and libraries with integrated hardware encryption capabilities and key management system software.

Assists your customers with planning, implementing, and providing skills training on either remote volume mirroring or FlashCopy on your FAStT storage server.

Assists with the planning and installation your client's Fibre Attached Storage Technology.

Designed to assist with the planning and configuration of your client's ESS.

Helps clients with the planning and deployment of software and firmware maintenance upgrades to their data retention systems.

Augments the tape backup and restore process where the user is provided with disk-based access speeds for data written to or from the cached tape volume data, so that the backup and restore process can be improved.

Helps your client design and use policy management functions to improve their use of dual copy, cache management, selective peer-to-peer copy mode, or volume pooling.

Get a variety of ServicePacs to meet your business needs.

Manages large amounts of fixed-content data to enable you to share medical images with long-term storage.

Provides the flexibility to choose from a broad range of advanced capabilities including email continuity and recovery, email wireless continuity and email archiving, which enables clients to determine which services and options fit their unique needs, environment and budget.

Provides a pay-as-you-use subscription service which includes the hardware, software and operational support clients need to quickly implement a best-practices data protection strategy for servers and PCs.

Provides a comprehensive evaluation of the organization's information security policies, procedures, controls and mechanisms, as well as its networks, servers, desktops and databases.

The acquisiton of this industry-leading security firm will enable us to offer a broader portfolio of security products and solutions, including security as a service, as well as adding significant technology, sales coverage and thought leadership to IBM's security portfolio.

Helps you monitor and identify system performance issue

Helps you monitor and identify security threats

Provides global resources and phased methodology to help you plan and implement international data center projects.

Enables IT organizations to address incident and problem management, and planning and scheduling for rapid restoration of critical IT services.

Measures your client's ability to meet balanced objectives for crucial business processes.

A document that lists all the labor-based offerings, by SPL.

Consulting offering that facilitates regulatory compliance, provides financials data and reporting capabilities, improving responsiveness and service to customers while potentially reducing operating costs.

Helps smaller life science enterprises implement industry-specific ERP solutions.

This offering seamlessly combines expert maintenance and support skills from IBM and Cisco within a single IBM contract, while keeping the total cost of ownership low.

Services that help provide top notch, responsive and professional technical hardware and software support.

IBM provides and manages for client a customized portal designed to consolidate access to clients' critical business functions, performance data, multivendor monitoring and reporting services.

Designed for companies that want to gain the service advantages of a fully managed hosting operation without relocating to an e-business Hosting Center or other provider facility.

Goes beyond simple event monitoring and device management by offering cash-back payment*

Designed to execute a smooth transition from your client's current Complex Instruction Set Computer (CISC) AS/400 to their new S/400 using PowerPC® technology (a family of single chip RISC microprocessors).

Enables non-disruptive, efficient and accurate data migration for mainframe and open-systems environments.

Helps clients plan and manage the entire data migration process and address issues related to complexity, disruption, system performance, hosting, availability and data integrity for Storage System N series.

Helps plan and assist with migrating data and applications from client's AIX®, HP-UX, Sun Solaris or Microsoft® Windows™ server to the TotalStorage™ disk system.

Migrates client's enterprise messaging and collaboration system to Microsoft Exchange Server 2007.

Helps clients with the tasks and issues involved in system upgrades, whether it is a software or hardware migration.

Offers the resources needed to enable a smoother, more timely and rapid migration of the IBM System i server environment.

Clients gain access to highly skilled technical professionals who can help add to, upgrade or reconfigure their System i environments.

Provides highly skilled storage specialists who can simplify the migration process and improve ROI on new tape system purchases.

Efficient and accurate data migration from 3380 or 3390-compatible products to an IBM storage server with limited disruption to your client's work environment.

Provides real-time security monitoring and management that delivers customized protection at a fraction of the cost of traditional solutions.

Upgrade a standard base warranty or maintenance contract to provide a comprehensive level of service to your clients by performing problem determination/problem source identification in conjunction with the IBM Remote Support Center.

Gives your iSeries clients the most current software and microcode fixes every week.

Gives your pSeries clients the most current software and microcode fixes every week.

Gives your zSeries clients the most current software and microcode fixes every week.

Remote software support by highly-trained technical support specialists - via telephone or electronically - provides quick, concise answers to routine operational questions for xSeries®, Linux™, VMware, and Microsoft® environments. Support also provided for storage devices.

Monthly or quarterly reports designed to help optimize your client's AS/400® or iSeries system performance.

Web-based service offering usage reports designed to help optimize your client's RS/6000® or pSeries system performance.

Quick, easy access to our comprehensive databases helps resolve S/390® and zSeries system problems.

Get help with software problems and usage/installation questions for your client's S/390 or zSeries system.

Value-added pre-assessment and post-assessment offerings to help ensure that you remain compliant with the PCI Standard.

A safe and controlled exercise, performed by security experts, to validate existing security controls and to quantify real-world risk. The result is a detailed security roadmap that prioritizes areas of weakness and specifies remediation steps to improve your security posture.

Monthly or quarterly reports designed to help optimize your client's AS/400® or iSeries system performance.

Web-based service offering usage reports designed to help optimize your client's RS/6000® or pSeries system performance.

Support for IBM machines that are no longer within the original base warranty coverage period. If your customer has an IBM machine that is out of warranty, OR they have an existing warranty service upgrade (WSU) or maintenance agreement that is about to expire, then post-warranty maintenance ServicePac is the right choice. Support available for IBM notebooks, desktops, professional workstations, monitors, Intel-based servers and server peripherals, and printing systems.

Helps reduce downtime and increases the availability of your client's power supply, helping to keep them in business.

Helps reduce downtime and increases the availability of your client's power supply, helping to keep them in business.

Helps reduce downtime and increases the availability of your client's power supply, helping to keep them in business.

Attaching IBM services to server and storage solution sales help increase sales.

Provides a more cost effective solution to migrate software-based scanner customers to an appliance-based solution.

An industry-leading Internet scanner vulnerability assessment tool.

Secures networks by stopping attacks before they impact the applications and services that run a business.

Secures networks by stopping attacks before they impact the applications and services that run a business.

Secures networks by stopping attacks before they impact the applications and services that run a business.

Secures networks by stopping attacks before they impact the applications and services that run a business.

Secures networks by stopping attacks before they impact the applications and services that run a business.

Provides preemptive protection and spam control to help safeguard your messaging infrastructure from inbound and outbound threats.

Provides preemptive protection and spam control to help safeguard your messaging infrastructure from inbound and outbound threats delivered as virtual appliance.

Providing preemptive protection in a desktop form factor, the MX1004 provides firewall protection, intrusion prevention, anti-spam, behavioral and signature antivirus, and Web filtering, making it an ideal solution for small businesses and remote offices.

A mid-level offering in a 1U server rack form factor. It's ideal for medium size businesses and remote offices.

Offers high performance and preemptive protection in a single appliance requiring less IT resources to manage security on your network.

Proactively protects servers from malicious attacks while supporting your compliance needs.

Measures your client's ability to meet balanced objectives for crucial business processes.

Provides relocation services and full-scale rollouts of e-business technologies.

Competitively-priced, fixed-price and fixed-scope service for iSeries and pSeries servers that offers an enhanced level of remote support

Offers one convenient support focal point for all software support problems covered under their Support Line or Software Maintenance agreement and supplements the client technical staff for problem management.

Available through ServiceSuite™ and ServiceElect, this service offers a one-year minimum of software maintenance for clients who purchase a new iSeries or who want to upgrade their existing operating system levels.

Through ServiceSuite™ and ServiceElect, this service offers a one-year minimum of software maintenance for clients who purchase a new pSeries or who want to upgrade their existing operating system levels.

Remote technical support services, maintenance, and updates for Linux operating system software.

Quick, easy access to our comprehensive databases helps resolve S/390 and zSeries system problems.

Addresses a manufacturer's end-to-end business processes including order to cash, procure to pay and production.

ERP solution that addresses the manufacturing and distribution needs of clients by redesigning back-office processes and searching for solutions that control expenses and increase profits.

Help safeguard client information assets, anticipate future risks, and respond.

A scalable, configurable set of services to help companies administer their server environments more efficiently and cost-effectively, either on their own premises or at an IBM or IBM Business Partner facility.

Helps clients justify initiatives for optimizing their server environments.

This offering comprises operating system, performance and security healthcheck scans performed onsite four times a year, including on-the-spot reporting sessions.

Services that help implement, optimize and manage a server environment by leveraging hardware and management tools, and enhancing IT infrastructure governance, organization and process.

A contracting structure for hardware and software support service, it consolidates terms and conditions for services and Business Partners into a master services attachment to the IBM Customer Agreement.

Preconfigured service and support offerings contracts that make it easy to buy and use hardware maintenance and software support services.

Get a variety of ServicePacs to meet your business needs.

Support for IBM machines that are no longer within the original base warranty coverage period. If your customer has an IBM machine that is out of warranty, or they have an existing warranty service upgrade (WSU) or maintenance agreement that is about to expire, then post-warranty maintenance ServicePac is the right choice. Support available for IBM notebooks, desktops, professional workstations, monitors, Intel-based servers and server peripherals, and printing systems.

Offers unlimited telephone support for xSeries®, IntelliStation, DS300-400, DS4100-4500 and FastT products. Support is also available for VMware for xSeries®.

Can install, configure and exploit the capabilities of VMware ESX Server in a timely, cost-effective manner.

Support for customers who have IBM machines that are still within its original warranty period, to upgrade their service. There are a variety of service options, with coverage for parts and labor, various response times, repair or exchange services that fit your customer's needs. Available for IBM notebooks, desktops, professional workstations, monitors, Intel-based servers and server peripherals, point-of-sale systems and printing systems.

Provides you with a service contract that can enable you to provide end-to-end solutions to your clients

Services that help determine current and future requirements for data centers, clean rooms and intelligent buildings.

Design and implementation services clients can rely on to provide them with a robust and scalable runtime SOA infrastructure.

Provides clients with remote technical support as well as selected software program updates.

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices.

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices.

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices.

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices.

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices.

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices.

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices

Provides a single, comprehensive resource to solving common issues with operating systems, popular productivity applications software, virtualization software and System x™ servers and TotalStorage® devices

Provides upgrades to the IBM Software Maintenance Agreement for IBM AIX®, IBM OS/400® and IBM i5/OS® operating systems (OS).

A combination of Alert, Resolve and electronic access to routine usage and installation support for your client's S/390 or zSeries system.

Remote software support by highly-trained technical support specialists - via telephone or electronically - provides quick, concise answers to routine operational questions for xSeries, Linux, VMware, and Microsoft environments. Support also provided for storage devices. Orderable through ISAT.

A standard Support Line offering with simplified pricing that can be ordered through eConfig for one or three year options

Provides a fixed-price, 90-day service bundle for specific System x models.

Provides client’s internal IT staff with direct access to the expertise required to support an integrated IT environment.

Provides comprehensive solution support for all products in the IBM Virtual Client Solution for IBM System x™ server environments, including IBM hardware, software, middleware and operating systems; certain original equipment manufacturer technology; and certain independent software vendor applications.

Services that help optimize and manage storage and data infrastructures to address business, compliance and IT challenges. Services include assessment, planning, design, implementation and management.

Helps alleviate data storage challenges by enabling the quick implementation of a scalable, clustered NAS file system.

Helps manage a range of strategic issues within client businesses.

Deliver value-based, industry-oriented offerings that contribute to operational improvements and financial gains.

Remote software support by highly-trained technical support specialists - via telephone or electronically - provides quick, concise answers to routine operational questions for xSeries, Linux, VMware, and Microsoft environments. Support also provided for storage devices. Orderable through ISAT.

Helps businesses improve their backup and recovery processes and implement strategies to help improve their recovery time objectives for their System i technology.

Helps clients protect their data from unintentional exposure resulting from malware, identity theft and phishing scams.

Secures your network by giving custmers visibility, and analysis capabilities to all areas of the network.

Provides midmarket companies with 24x7x365 comprehensive protection, monitoring, and support.

Provides a turnkey network security solution to combat a wide range of threats—at a compelling price and in a single offering.

Determines the holes or vulnerabilities in clients' networks while demonstrating how attackers can significantly impact their business.

Helps clients meet the Payment Card Industry Data Security Standard for compliant quarterly network vulnerability scans.

Helps organizations implement the tools, methodologies and best practices required to address today’s dynamic vulnerability landscape.

A comprehensive distribution solution specifically designed to help smaller enterprises implement industry-specific ERP solutions.