The Minnesota Department of Administration's Materials Management Division (MMD) is surveying WSCA/NASPO contract users about their satisfaction with the WSCA Computer/Printer/Storage Contractors, with a focus on service.
The WSCA/NASPO Directors would like an overall sense of how IBM is performing relative to fulfilling customer orders and to identify where improvements in the purchasing experience are needed.
Please answer the following questions based on your experience with your most recent purchase from IBM:
The fields indicated with an asterisk (*) are required to complete this transaction; other fields are optional. If you do not want to provide us with the required information, please use the "Back" button on your browser to return to the previous page, or close the window or browser session that is displaying this page.
What type of product did you purchase? Select all that apply. xSeries iSeries pSeries Storage Software (DB2, Lotus, Rational, Tivoli, WebSphere)
Purchase orders To what extent did the product that you ordered meet the specifications on the Purchase Order? Met all of my specifications Met most of my specifications Met some of my specifications Met a few of my specifications Met none of my specifications Not applicable
Was the product delivered to you within the timeframe in the Contract and on your Purchase Order? Yes No Not sure
Did the invoice for this purchase correctly reflect the price on the Purchase Order? Yes No Not sure
Was the invoiced price equal to or better than the posted website contract price? Yes No Not sure
Customer service How satisfied were you with the IBM's responsiveness to answering your questions? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Not applicable
How satisfied were you with the IBM's responsiveness to providing product support via warranty or maintenance after warranty service? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Not applicable
If you needed to return your purchase for any reason, how satisfied were you with the IBM's return process? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Not applicable
Web experience How satisfied were you with the ease of use of the IBM's website? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied
Primarily how do you use your IBM WSCA/NASPO web site? (Check all that apply) To obtain product or service information To obtain product or service pricing To shop/ purchase on-line To access general customer service information To link to other IBM web sites Other (please describe)
How often do you access your IBM WSCA/NASPO web site? At least once a week At least once a month Once a year This was my first visit
What improvements would you suggest for this web site?
IBM is continually striving to improve our web experience. If you are a frequent user of this site and would be willing to provide additional feedback over the phone, please indicate: Yes, please contact me No, thanks
Please rate your overall satisfaction with this purchasing experience: Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied
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