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Customer support


Order status online – Access to up-to-date order status information on all IBM hardware and software direct purchases

Invoices online – View, download and print your invoices

For more information, or to register, please contact Janice Fortini at 1-301-240-3308, or jfortini@us.ibm.com.


Inventory online – Access to inventory information and request updates to hardware and software records.

Asset recovery – Access a full slate of services to help dispose of your unwanted IT assets.

Customer Centre – Manage your IT leases online to simplify administration and reduce costs.

For more information, or to register, please contact Janice Fortini at 1-301-240-3308, or jfortini@us.ibm.com.


IBM Resource Link – Web-based solution providing access to information for planning, installing and maintaining IBM Systems and IBM System/390 servers and associated software.

IBM systems support – Support resources for IBM systems and servers.

Capacity on demand – Configure, price, order, download and install permanent or temporary capacity.

Prerequisite tool – Research hardware and software prerequisites required for your system installations and upgrades.

For more information, please contact the Federal Information Call Center at 1-800-333-6705, or federal@us.ibm.com.


Software support – Commonly used support pages, links and product information.

Passport advantage – Download product upgrades that are covered under your software maintenance agreement.

Shopz Series online – Order zSeries software upgrades online.

For more information, please contact the Federal Information Call Center at 1-800-333-6705, or federal@us.ibm.com.


IBM assist on-site – Problem determination and remediation by proving a powerful tool that enable IBM Support engineers to quickly complete root-cause analysis.

Electronic service requests – Request hardware service online, eliminating the need to use the phone

Support and downloads – Your technical resource gateway

Warranty and maintenance options – Upgrade your warranty or subscribe to maintenance service.

For more information, please contact the Federal Information Call Center at 1-800-333-6705, or federal@us.ibm.com.

 

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