The Academic Initiative is able to offer web-based support to our members. You can use the resources on this page to find answers to our most commonly asked questions and get other helpful information — at your convenience, 24 hours a day. Please keep in mind that if you submit a technical support request, you will receive an answer on a best-effort basis.
We are not able to offer telephone support services as a part of our no-charge membership program. However, your university is welcome to purchase support services to cover the software or hardware products you acquire through the Academic Initiative program.
Find answers to common questions about the Academic Initiative for Cloud offer, Academic Initiative membership, and technical issues, such as downloading and using the software you get through the Academic Initiative program.
Get help understanding the process for downloading Rational software and installing the license keys and activation kits. Request technical support for Rational products.