The advanced case management strategy from IBM unifies information, processes and people to provide a 360-degree view of the case. In addition to content and process management, it relies on advanced analytics, business rules, collaboration and social software to help drive more successful, optimized case outcomes. Moreover, advanced case management solutions help capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.
IBM Advanced Case Management (ACM) extends case management by integrating capabilities designed to help you close cases efficiently with better results – in essence, to work smarter. Using enhanced yet proven capabilities, advanced case management helps companies optimize outcomes by extracting more value out of their information -- whether that’s a customer request, loan application or complex industry or regulatory procedure. By automating the right processes, applying the right analysis and involving the right people, you can create the best case outcome.
This workshop covers ACM as implemented in IBM Case Manager (ICM) 5.1:
Students should take at least the following training before attending this event:
To take these, sign in to the Learner Portal at http://eb90.elearn.ihost.com/wps/portal/ibm , go to Available Courses, and search on the course code shown above.
Seating is limited. There is no fee to attend.
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