Description
The advanced case management strategy from IBM unifies information, processes and people to provide a 360-degree view of the case. In addition to content and process management, it relies on advanced analytics, business rules, collaboration and social software to help drive more successful, optimized case outcomes. Moreover, advanced case management solutions help capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.
IBM Advanced Case Management (ACM) extends case management by integrating capabilities designed to help you close cases efficiently with better results – in essence, to work smarter. Using enhanced yet proven capabilities, advanced case management helps companies optimize outcomes by extracting more value out of their information -- whether that’s a customer request, loan application or complex industry or regulatory procedure. By automating the right processes, applying the right analysis and involving the right people, you can create the best case outcome.
This workshop covers ACM as implemented in IBM Case Manager (ICM) 5.1:
- ICM Architecture (Development, Integration, Deployment)
- ICM Case object model and security model
- Introduction to ICM Case Builder
- Customizing the Case Manager runtime and creating manual and user-defined tasks
- Custom application and iWidget development using the CMIS, Case, and PE REST APIs
- Solution development and deployment methodology
- Integrating P8 eForms, IBM Forms, ILOG jRules, WebSphere BPM, and Cognos with Case Manager
- New features in IBM Case Manager 5.1
Events highlights
- Overview of ACM Architecture, object and security models, and the user interfaces
- Presentations on what you need to know to quickstart ACM Solution Development
- Many hands-on labs to develop understanding of the Case Manager user interfaces, integrations, and APIs
Prerequisites
- You must be an IBM Business Partner
- Experience with IBM FileNet P8 is highly desirable
Students should take at least the following training before attending this event:
- IBM Case Manager V5.0 Product Architecture Training (PAT) -- course code 220164 (70 minutes)
- IBM Case Manager V5.1 Product Architecture Training (PAT) -- course code 220202 (27 minutes)
- IBM Case Manager V5.1 Product Implementation and Maintenance Training (PIT/PMT) -- course code 220201, presentation 01-Case Manager 5.1 Overview (43 minutes)
To take these, sign in to the Learner Portal at http://eb90.elearn.ihost.com/wps/portal/ibm , go to Available Courses, and search on the course code shown above.
Enroll
Seating is limited. There is no fee to attend.
Live event enrollment
To enroll in the classroom format, select the desired date and location. There is no charge to attend.