WSCA/NASPO survey

The Minnesota Department of Administration's Materials Management Division (MMD) is surveying WSCA/NASPO PC Contract users about their satisfaction with the WSCA/NASPO Computer/Printer/Storage Contractors, with a focus on service.

The WSCA Directors would like an overall sense of how Contractors are performing, relative to fulfilling customer orders, and to identify where improvements are needed.

Please answer the following questions based on your experience with your most recent purchase from IBM:

The fields indicated with an asterisk (*) are required to complete this transaction; other fields are optional. If you do not want to provide us with the required information, please use the "Back" button on your browser to return to the previous page, or close the window or browser session that is displaying this page.

Which Contractor did you purchase this product from?

What type of product did you purchase (personal computer, laptop, etc.)?

Purchase orders

To what extent did the product that you ordered meet the specifications on the Purchase Order? Met all of my specifications
Met most of my specifications
Met some of my specifications
Met a few of my specifications
Met none of my specifications
Not applicable

Was the product delivered to you within the timeframe in the Contract and on your Purchase Order? Yes
No
Not sure

Did the invoice for this purchase correctly reflect the price on the Purchase Order? Yes
No
Not sure

Was the invoiced price equal to or better than the posted website contract price? Yes
No
Not sure

Customer service

How satisfied were you with IBM's responsiveness to answering your questions? Very satisfied
Satisfied
Somewhat satisfied
Neutral / neither satisfied nor dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable

How satisfied were you with IBM's responsiveness to providing product support via warranty or maintenance after warranty service? Very satisfied
Satisfied
Somewhat satisfied
Neutral / neither satisfied nor dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable

If you needed to return your purchase for any reason, how satisfied were you with IBM's return process? Very satisfied
Satisfied
Somewhat satisfied
Neutral / neither satisfied nor dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable

Web experience

How satisfied were you with the ease of use of IBM's website? Very satisfied
Satisfied
Somewhat satisfied
Neutral / neither satisfied nor dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied

Did IBM's Customer Support staff respond to your inquiries and resolve your problems in a timely manner? Yes
No
Not Sure

Please rate your overall satisfaction with this purchasing experience: Very satisfied
Satisfied
Somewhat satisfied
Neutral / neither satisfied nor dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied

What could IBM do to increase your satisfaction with similar purchases in the future? Be specific on any areas of dissatisfaction, including problems with the website that you may have encountered.

Additional Comments or Questions:

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First name*

Middle name / initial

Last name*

Job title

Company*

Address*

City*

State*

Zip code*

Telephone*

Extension

E-mail address*

Fax number