WSCA/NASPO customer satisfaction questionnaire
The Minnesota Department of Administration's Materials Management Division (MMD) is surveying WSCA/NASPO PC Contract users about their satisfaction with the WSCA/NASPO Computer/Printer/Storage Contractors, with a focus on service.
The WSCA Directors would like an overall sense of how Contractors are performing, relative to fulfilling customer orders, and to identify where improvements are needed.
Please answer the following questions based on your experience with your most recent purchase from IBM:
The fields indicated with an asterisk (*) are required to complete this transaction; other fields are optional. If you do not want to provide us with the required information, please use the "Back" button on your browser to return to the previous page, or close the window or browser session that is displaying this page.
Which Contractor did you purchase this product from?
What type of product did you purchase (personal computer, laptop, etc.)?
To what extent did the product that you ordered meet the specifications on the Purchase Order? Met all of my specifications Met most of my specifications Met some of my specifications Met a few of my specifications Met none of my specifications Not applicable
Was the product delivered to you within the timeframe in the Contract and on your Purchase Order? Yes No Not sure
Did the invoice for this purchase correctly reflect the price on the Purchase Order? Yes No Not sure
Was the invoiced price equal to or better than the posted website contract price? Yes No Not sure
How satisfied were you with IBM's responsiveness to answering your questions? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Not applicable
How satisfied were you with IBM's responsiveness to providing product support via warranty or maintenance after warranty service? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Not applicable
If you needed to return your purchase for any reason, how satisfied were you with IBM's return process? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Not applicable
How satisfied were you with the ease of use of IBM's website? Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied
Did IBM's Customer Support staff respond to your inquiries and resolve your problems in a timely manner? Yes No Not Sure
Please rate your overall satisfaction with this purchasing experience: Very satisfied Satisfied Somewhat satisfied Neutral / neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied
What could IBM do to increase your satisfaction with similar purchases in the future? Be specific on any areas of dissatisfaction, including problems with the website that you may have encountered.
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