Technical enablement and support
IBM offers a variety of online and classroom training as well as support for Business Partners. Outlined below is a summary of the education offerings available with directions or links on how to access them. PartnerWorld is the main access point for education. If you are not a member of PartnerWorld, visit PartnerWorld for consultants and integrators and join today.
Hold your cursor over the offering names to view the description. Click on the link to access the offering.
| Offering | IBM ID needed | Skilling and enablement | Engagement | Post sales |
|---|---|---|---|---|
| PartnerWorld | Y | Y | Y | Y |
| PartnerWorld Value Package | Y | Y | Y | |
| BP Q&A | Y | Y | Y | Y |
| IBM My Support | Y | |||
| Virtual Innovation Center (VIC) | Y | Y | Y | Y |
| Software Subject Matter Expert | Y | Y | ||
| Systems College | Y | Y | ||
| Software Downloads and CDs | Y | Y | ||
| Sizing guides | Y | |||
| Solution Builder Express (SBE) | Y | Y | Y | |
| Solutions Content Express Tool (SCET) | Y | Y | Y | |
| Techline | Y | Y | ||
| Lite Benchmarks | Y | Y | ||
| Virtual Loaner Program (VLP) | Y | Y | ||
| Attach Connector | Y | Y | Y | |
| Know Your IBM (KYI) | Y | Y | ||
| DeveloperWorks | Y | Y | Y | |
| IBM Redbooks | Y | Y | Y |
A full continuum of support for your success
PartnerWorld
A comprehensive marketing and enablement program, providing a vast array of benefits to IBM Business Partners including sales and marketing tools, skill building courses and technical support encompassing the entire portfolio of IBM technologies, products, services and financing.
PartnerWorld Value Package
A comprehensive benefits package to receive critical resources to help you more effectively develop and sell IBM software. Access to IBM software, reimbursement for IBM education leading to certification, IBM software technical support.
Business Partner Q&A
Technical enablement search library facility.
My IBM Support
A technical resource for all your support needs. You will find product information, software downloads, support contacts, support forums and communities and more.
Virtual Innovation Center (VIC)
Source for technical and sales resources for IBM products and services.
Software Subject Matter Expert
Designed to enhance the skills and knowledge of technology professionals such as developers, consultants, integrators and solution providers on IBM offerings and solutions. It provides an overview of IBM Middleware Software and methodologies to help our system integrators understand how to effectively position, recommend/sell or implement IBM-based solutions.
Systems College
Your comprehensive resource for learning and skills building on IBM servers, storage, retail store solution offerings and related systems solution.
Software downloads and CDs
IBM Software Access catalogue, developer code and downloads, view examples of software available as no cost downloads or discounted CDs for purposes of demonstration, evaluation, development or testing.
Sizing guides
Sizing Guides provide point-and-click access to software solution-specific hardware requirements and help maximize your sales opportunities for IBM systems.
IBM Sizing Guides
Provides point-and-click access to software solution-specific hardware requirements and help maximise your sales opportunities for IBM systems.
Solution Builder Express
Solution development and enablement program designed to help you, the IBM Business Partner, effectively respond to your customer needs for a better IT infrastructure.
Solution Content Express
The IBM Solutions Consultant Express Tool provides a prescriptive approach for fitting the right solution to your customer's business problem and their current IT environment. It accelerates solution design by codifying the information in the Patterns for e-business in an easy-to-use tool that guides you through the solution design process.
Techline
Pre-sale technical sales support organisation can help you to design, configure and propose customer solutions based on IBM products and services.
Lite Benchmarks
Lite Bench offerings are well positioned to help you evaluation/test new IBM platform solutions or features, ISV validation of new releases of IBM platforms, validation of customer applications, development and run “one of a kind” demonstration and short benchmark engagements, specifically for short RFP timeframes or just to beat competition. Contact your IBM representative for more details.
Virtual Loaner Program
No-cost remote access to IBM servers, operating systems and middleware.
IBM Attach Connector
Web application that brings IBM brand information together in one place to help increase attach-rate revenue by guiding you through relevant discussions with your clients.
Know your IBM
Free sales and IBM product awareness level training. The program offers focused, meaningful, easy-to-use quick interactive e-learning modules requiring minimal time to complete. This approach is designed to help you understand the unique features and related client benefits of IBM product, services and solutions.
DeveloperWorks
IBM's resource for developers.
Redbooks
Reduce risk and time taken to implement solutions by using IBM's technical knowledge from real-life experience.
