Making it easier to do business with IBM
Here at ibm.com, it is our mission to make it easier for you to do business with IBM. We work hard to deliver this by providing excellent customer service and always being available with the answers, help and products and services that you need. We realise that this is a journey and not a destination. We are always interested in learning how we can make it easier for you to do business with us and we encourage you to use the “How Can We Improve?” tool to tell us what we could be doing better. This tool is located on this page and the My Contacts page of your Easy Access site.
Fast access to what you need
At ibm.com, we are always open and available when you need us. Our web sites, including your Easy Access site, operate 24x7 to give you access to learning, buying and getting support on IBM products and Services when you need it. During normal business hours, our ibm.com centres are staffed with IBM’s best trained product specialists, client representatives and support personnel to answer your questions, offer expert advice, configure solutions and assist you with virtually anything that IBM offers.
To make it easier to get the help that you need, ibm.com has placed our telephone numbers, contact information and Request A Quote buttons on key web pages. Leverage all that we have to offer to get personalised pre-sales help and customised price quotations for situations ranging from simple upgrades to the most complex multi-component solutions that only IBM can offer. The experts at ibm.com can determine the best price that you are entitled to and advise you of the latest promotional offers. When we say, “We’re here to help!” we really mean it!
Easy Access… important resources for important customers
As an important IBM customer, you’ve earned entitled pricing, access to special tools, assigned sales resources and an IBM Easy Access web site. Your Easy Access web site is designed to present your account specific IBM product catalogue, contracts, enterprise specific configurations, discounts, IBM contacts, invoices, inventory and other information unique to your special relationship with IBM.
The IBM Easy Access program is all about helping our important customers do business with ibm.com the way that they want to. That’s why every Easy Access site has a unique How to Buy page which describes how your organisation does business with IBM.
We know that navigating a company with as many resources and capabilities as IBM can sometimes be a challenge. Your Easy Access provides fast access to the right people even when you don’t know who to call.
Easy Access… new capabilities to make doing business even easier
Your Easy Access site is your gateway into your personal relationship with IBM. It contains a wealth of information about the products, services, prices, contracts and people at IBM that are unique to your entitled relationship with us. At IBM, we are working to better integrate this customer specific information with rich, detailed product, service, solution and support information from our public web sites to deliver the most relevant web experience for our customers. This is an evolution and this new version of your Easy Access site is an important step in the process.
At ibm.com, we have been working hard to make it easy for you to request getting new products or services configured, priced and available for ordering on your Easy Access site or through your B2B procurement system. To add new products or services to your Easy Access site, simply send us an e-mail or use the Request A Quote tool.* It's that easy.
Your Easy Access site has been re-designed with a cleaner navigation path to help you find the information that you are looking for. Getting better access to what you need is all about improving your experience at ibm.com and making it easier for you to do business with IBM.
Earning your business
At ibm.com, we realise that you have a lot of choices in buying I/T products and services. That is why we strive to deliver exceptional customer service and to provide fast access to what you need. Even as a long-standing, important customer, we believe that we have to earn your business every new day. Your Easy Access site helps us to deliver the value that it takes to win your confidence and business. Please use your site and ibm.com resources regularly. And please use the Request A Quote and “How Can We Improve?” tools to help us to do an even better job of making it easier to do business with IBM.
* Products and services added to a customer's Easy Access sites are subject to the customer's own internal procurement and I/T policies and any contractual agreements between the customer and IBM.
