Restoring loyalty, trust and industry profitability
The role of smarter banking
This paper, produced in association with the British Bankers Association ( BBA ) focuses on some of the key challenges faced by UK retail banking
Can pre-crisis levels of profitability be restored?
Building on IBM's Smarter Planet theme, it asks how far the concept of a 'smarter bank' - one that is instrumented, intelligent, and (more) connected - can help meet these challenges by:-
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About the authors
Richard Gleed is an Associate Partner in our Strategy & Transformation practice at IBM Global Business Services. He has been working in the banking and insurance industries since 1997, where his clients have included major high street banks, building societies, insurance companies and the FSA. His consulting work has also led to the publication of two IBM White Papers - Options for Best Execution in dealer markets (2006), and Worrying about pensions (2005). Prior to moving into consultancy, he was an economic adviser at H M Treasury from 1980 to 1985. Richard can be contacted at firstname.lastname@example.org.
Colin Preston is an Associate Partner who leads our Operations Strategy and Lean Sigma practice in financial services. He has been working in retail banking for ten years, both in the UK and in South Africa. Colin can be contacted at email@example.com.