Learning Solutions for Public Sector

Public authorities implementing IT enabled business change often face a combination of education challenges, including:

• A limited budget for education
• Return on investment must be demonstrated very quickly
• A large and dispersed audience
• The need to educate new hires
• Reduce reliance on central support / helpdesk
• Requirement to tracking successful completion
• The need to update and maintain materials for future releases
• Limited resources for traditional classroom education
• Lack of trainers with specialist skills and experience

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IBM has proven learning solutions that are highly effective and cover everything from classroom training to 3D immersive learning. These solutions can:

• Make it simple and easy to maintain and update learning materials
• Allows learning to be delivered at the time and in the manner the learner prefers
• Enables the learner to easily return and repeat learning at negligible cost
• Link to formal and informal assessment
• Offers management the ability to track uptake, completion and success rates
• Immerse learners in engaging 3D learning environments
• Provide flexible delivery methods for learning programs
• Integrate formal and informal learning

The broad range of learning solutions enables you to Learn Smarter.

Pick the right solution for the situation (PDF, 335KB)

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Public sector clients benefit from:

• Flexible, cost effective learning solutions drawing from our experience of thousands of projects for clients of all sizes
• IBM’s deep understanding of the needs of public sector clients
• The power and economy of our collaborative development process
• IBM’s experienced and highly qualified development team working in close partnership with the client

Additionally, the client:

• Retains full ownership and control of intellectual property
• Knows that all materials are developed to industry standards enabling ease of maintenance

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OxfordshireCountyCouncil
EDRMS Education Rollout, A partnership with IBM

Overview

• Oxfordshire County Council (OCC) has put into practice an initiative called Seven Key Changes for Success
• Four of these changes are supported by the OCC’s implementation of EDRMS
• EDRMS provides electronic storage and retention for documents related to the day-to-day business operations of OCC and is being used increasingly across the directorates
• Approximately 1,500 EDRMS users to date, with a potential audience of approximately 6,000 over the coming two years
• Within OCC, no formal, organized training on using EDRMS had been established
• Training had been carried out on a one-to-one basis, without handouts, as individual needs arise
• This forced employees to rely on colleagues, which in turn spread the risk of bad practice being perpetuated
• With a potential audience of approximately 6,000 over the coming two years a training solution was required
• OCC partnered with IBM to meet the training challenge posed by the EDRMS rollout

View the full case study and see how IBM delivered real value to Oxfordshire County Council and its employees (PPT, 1.68MB)

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The partnership delivered real value to Oxfordshire County Council and its employees.

• Rollout to 6,000+ users across the county,
• Development in a little over two months,
• Integration in to OCC’s Learning Management System,
• Reduced calls to helpdesk
• Easy to maintain materials
• Students can revisit the education where/when they wish at no cost.
• Enabled the Council to move closer to the 2004 Modernizing Government target on electronic records

As a result of this success, Oxfordshire County Council have gone on to commission two more e-learning projects from IBM.

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