Destination transformation - Making the social transformation of local communities a reality

Local authorities today are operating in a challenging environment, often responding to a number of competing pressures, and yet for many their overriding goal remains constant – to enable the social transformation of the communities they serve.

Social transformation is an ambition that raises genuine and significant challenges: how to track and prioritise the requirements and demands of citizens; how to turn ideas into reality; how to design, implement and sustain major transformation, and how to maintain the momentum of change. If the aim is a fundamental change in the way that local authorities engage and interact with their communities, then in IBM’s experience there are four key areas to address:

• Community engagement
• Efficiency and modernisation
• Enabling and sustaining change
• Social and economic development.

This paper draws upon IBM’s documented worldwide experience of working with the public sector, and presents our perspective on what it takes to succeed on the journey to transformation. It illustrates, from inspiration to implementation, how IBM is working in partnership with public sector organisations and how we can help enable, through the use of process re-design and technology, sustainable change within the communities that they serve.

Click here to download the paper (PDF, 670KB)