UK Public Sector Case Studies
UK Public Sector Case Studies
Essex County Council Transforms its Procurement Function ... With key support from IBM Global Business Services 16 Nov 2011
As part of a broader transformation initiative, the Council adopted a modified hub-and-spoke model for procurement, building up new category management skills in a central team and embedding procurement specialists in certain Directorates. IBM Global Business Services provid...
Manchester: Knowledge Capital 07 Feb 2011
A new approach to capturing value through return on Investment
Coventry launches first UK city's online brainstorm 22 Jul 2010
Coventry City Council wanted to engage in deeper, more dynamic conversations with all stakeholders about future directions for the city of Coventry. The city ran a three-day IBM Jam, enabling more than 800 different stakeholders to engage in debate in an interactive online forum.
A major UK charity improves direct marketing response rates ... Analysing the recency, frequency and value of individual donors with IBM SPSS software (US) 09 Jun 2011
A major UK charity needed better techniques for deciding who was most likely to support the charity. The charity chose IBM® SPSS® Direct Marketing to segment its donors, ranking them according to the recency, frequency and value (RFV) of donations.
Essex County Council sets new standards for sustainable public services (US) 06 Apr 2011
Essex's Transformational Design team worked with consultants from IBM Global Business Services to analyse the organisation using the IBM Component Business Model – assessing services, identifying the options for alternative delivery models, and predicting the impact of change on the Council’s three main directorates.
Bradford City Council transforms internal processes with smarter computing (US) 09 Jun 2011
Working with IBM Global Business Services and IT service partner Serco, Bradford City Council embarked on a total business re-engineering program designed to discover and understand existing processes, and then introduce optimized new processes with enabling technology.
Dundee City Council delivers value through new technologies ... Creating a cost-effective IT architecture with IBM System z and IBM XIV Storage System technologies (US) 14 Feb 2011
Dundee worked with IBM to upgrade its mainframe environment with two powerful IBM System z10 servers, and introduced the IBM XIV Storage System to replace a mixed storage environment.
Denbighshire Council cuts storage costs and increases flexibility ... Implementing an IBM Virtualised Disk Solution with help from Celerity (US) 16 Dec 2010
Celerity, an IBM Premier Business Partner, helped Denbighshire select, design and implement a new storage architecture based on an IBM Virtualised Disk Solution.
Medway Youth Trust keeps young people on course ... Using analytics to guide interventions that help young people remain in education, employment or training (US) 02 Nov 2011
Medway Youth Trust is using IBM predictive analytics solutions to identify young people who are at risk of dropping out of education, employment or training, and plan interventions to prevent them from becoming disengaged.
Southwest One transforms customer service, reducing costs and enhancing access (US) 18 Feb 2011
By joining forces with IBM as part of the Southwest One public/private joint venture, several Councils created a new shared-service organisation to handle all customer contact.
Strategic Procurement Service tasked to deliver £200 million in cost savings over 10 years (US) 28 Feb 2011
IBM, Somerset County Council, Taunton Deane Borough Council, and Avon and Somerset Police created a shared services provider, Southwest One, dedicated to providing improved service delivery and lower costs. It achieves this by providing access to a range of shared services, ...
Peterborough City Council visualises future sustainability challenges ... with an innovative IBM Smarter Cities project (US) 10 Feb 2011
IBM, Peterborough City Council, Opportunity Peterborough, Royal Haskoning and Green Ventures jointly built an innovative and interactive solution based on Google Earth for visualising city sustainability, including energy, water transport, waste, social and ecosystem data.
The Police Service of Northern Ireland manages performance more transparently ... Building a performance and risk management solution on IBM Cognos Business Intelligence (US) 16 Feb 2011
PSNI worked with Bidetime, an IBM Business Partner, to build a solution called PRiDE – Performance and Risk in Delivering Excellence – which is based on IBM Cognos Business Intelligence software. The solution centralises information from eight police districts and allows off...
London Borough of Brent Puts Customer First (US) 30 Nov 2010
London Borough of Brent Puts Customer First, Increasing Customer Satisfaction and Improving Operational Efficiencies; Initiate and Northgate Identify Initiate® Solution as the Key To Brent’s Successful Client Index.