Today, an effective communication system is a key component of economic and industrial growth, and an integral facilitator of socio-economic advancement. Broadband is becoming the great equalizer. Changes in technology and customer behaviour are reshaping the communications landscape.
In an industry where change is the only constant, communications service providers are preparing for battle.
Communications spending priorities, perceptions, expectations and attitudes of today’s smarter consumer (PDF, 1.37MB)
New views from the 2011 IBM Global Telecommunications Consumer Survey.
Optimize operations and energy use.
The Enterprise of the Future: Global CEO Study.
How CSPs can improve customer loyalty in a connected world.
The evolution of communications service providers.
Findings from the 2011 IBM Global Business Resilience and Risk Study.
Insights from the Global Chief Marketing Officer Study.
Welcome to Smarter Communications
What are you doing to become a smarter communications service provider?
Watch this video and see some practical examples where IBM helped Communications Services Providers become smarter.
Five telling years, four future scenarios
The telecommunications industry was already in the midst of a redefining shift in consumer preferences, business models and infrastructure development prior to the global economic crisis.
Faced with structural challenges in declining voice revenues, a maturing mobile industry and increased competition from new entrants, the industry finds itself in dire need of new models for growth. But a number of key variables cast a cloud of uncertainty around the industry’s future requiring telecom providers to prepare for several possible scenarios and outcomes.
IBM Business Continuity Index
(link resides outside of ibm.com)
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