The Maintenance Contract Management (MCM) online tool provides a smarter way for you to have a view of your company's complete inventory, 24/7 self service simplified access to IBM, enable electronic requests, avoid repetitive tasks and reduce errors.
The MCM Tool allows you to:
Have a single point of access to manage all maintenance requests - ONLINE
- Facilitate easy communication and collaboration through a convenient web portal
- Easily place or change requests about contract details
- Have a repository with all the requests and their status
Have your installed machine inventory always up to date
- Avoid situations where customer and IBM maintenance inventory views are different
- Streamline your renewal process
- Have your inventory database customizable according to your needs
- Machine type, model and serial number are not always an effective search criteria.
You can also:
- Identify machines using nicknames
- Identify machines by location, Building or Room
If you would like more information on IBM Maintenance Contract Management Tool please contact your local IBM Representative now.