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Customer relationship management (CRM)

Solutions for wholesale and distribution

Customer relationship management (CRM) solutions can help you cost-effectively identify, acquire, develop and retain your most profitable customers. They can also help you improve your bottom line by strengthening customer loyalty.

The advantage

We have developed business partner relationships with established, best-of-breed CRM solution providers. Their solutions, coupled with IBM products and services, deliver the cost-competitive, scalable and secure infrastructure you need.

Benefits

Your time is valuable. Searching for the right CRM solution for your growing business can be both time consuming and expensive. Our specialists will help you identify the right IBM or IBM Business Partner solution to meet your specific business requirements and IT budget.

Learn more


Customer relationship management (CRM) solutions

  • IBM and Clear C2, Inc.

    Addresses the cross-industry needs of organizations with inside and outside sales representatives, and internal customer-support organizations.

  • IBM and Infor (Wholesale distribution)

    For the wholesale industry, Infor offers a broad range of solutions, including SCM, CRM, human capital management, ERP and financial management, as well as the System i Center of Excellence community.

  • IBM and Lawson

    Provides business-process software solutions that help services organizations in the health care, retail, professional services, public sector, financial services, and other strategic markets achieve competitive advantage.

  • IBM and Relavis

    Provides a comprehensive CRM solution that uses collaborative technologies and is based on the IBM Application Framework for e-business.

  • IBM and Tecsys

    Provides powerful enterprise business and logistics solutions for mid- to large-size distribution operations.

  • IBM and Touchtone

    Offers an excellent customer relationship management solution for the iSeries platform (client/server or on demand), a secure e-business connectivity and emulation tool, and a database utility and program generator

  • IBM Express Wholesale Distribution Solution, a qualified SAP Business All-in-One solution

    Uses industry best practices gained by working with our clients to improve service levels, enable collaboration and streamline operations.

We're here to help

We'll work with you to understand your needs, determine the best options and find the IBM representative and/or IBM Business Partner that is right for you. Contact the Express Advantage Concierge, a team of specialists dedicated to mid-sized business at 1-877-IBM-ACCESS
(426-2223).