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IBM and Syclo

SMART Suite, offered by Syclo, consists of rapidly deployable packaged solutions for quick mobilization of asset management and field service processes. Each of the SMART Suite solutions is built upon an expandable, scalable mobile infrastructure platform that delivers a unique centrally administered, 100% configurable end-to-end mobile service. Developed over years of mobile experience and a depth of industry knowledge, SMART offers intuitive mobile workflow, regardless of connectivity, to guide users through job completion, requiring pertinent information be collected before submission.

Whether servicing a customer or equipment in your plant, using a mobile device to capture and access data in your back-end systems greatly improves productivity, increases workforce effectiveness, and offers real-time visibility with key management reports. Together, IBM and Syclo can satisfy your need for a comprehensive mobile solution.

The advantage

Syclo’s SMART Suite allows you to maximize customer relationships and streamline workflow processes by providing industry leading pre-packaged or custom applications. The advantages are numerous and include:

  • Rapid Deployment – In a matter of weeks, you can implement a mobile solution that pre-integrates to popular back-end systems, gives you freedom of peripheral, device and communication options as well as 100% configurability for ensured user adoption
  • Data Access & Capture  – Eliminate paper based manual processing to have relevant information at the point-of-performance as well as capture accurate information in real-time on a handheld or mounted device

Benefits

SMART Suite solutions allow your company to easily optimize your mobile environment bringing increased asset flexibility, control and advanced functionality. Realize the full potential of bottom-line savings by providing a comprehensive single source solution for asset management, reduced administrative burdens, and best-of-breed hardware, software and services.

Mobilize Field Service
If it is customers that you service, SMART provides the mobile solution for your service technicians that eliminates paperwork by connecting them to your customer billing system and provides you and them with real-time access to critical information

SMART helps organizations exceed customer relations by providing:

  • More service calls per day (typically 10-20%) through reduced travel and paperwork
  • Greater cost recovery by tracking “hidden” work in the field
  • Faster billing cycles with fewer disputes 

Mobilize Asset Management
If it is your assets that need to be managed, SMART provides your maintenance staff with the mobile solution that connects them to their asset management system.

SMART offers more productivity and longer asset life by:

  • Increasing asset touches by 10-20% by eliminating foot traffic and data entry sessions
  • Providing information to workers at the point of performance increasing first-time fix rates
  • Capturing “hidden work” with field work order generation, thus increasing visibility of asset performance
  • Improving scheduling with real-time view of work status

Learn more

Find out more about how Syclo can help you meet your needs.


Need help?

Contact the Express Advantage Concierge, a team of specialists dedicated to midsized business 1-877-IBM-ACCESS (426-2223).

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