IBM and Genesys
Genesys Telecommunications Laboratories is a leading provider of open software applications designed specifically to optimize the quality of customer contact — in the contact center and across the enterprise. Genesys is an Advanced level IBM Business Partner. Together, Genesys and IBM can help you with a personalized, cost-effective multimedia customer service that generates long-term, profitable customer relationships.
The advantage
Genesys Express is a simplified, out-of-the-box solution for single-site midsize contact centers that are implementing voice and email service channels for interactions with customers. It provides easily deployed “ready-to-run” contact center solutions for managing inbound voice and e-mail interactions. And now, Genesys offers Express packages in both voice and multimedia (voice and email) configurations.
Industry experience includes:
- Banking
- Financial services
- Government
- Healthcare
- Insurance
- Retail
- Telecommunications
- Utilities
Benefits
Genesys can help you:
- Take advantage of open architecture interfaces with any major private branch exchange (PBX)
- Deliver real-world model environments for routing, monitoring, and reporting
- Reap the benefits of Genesys’ award-winning solutions for the enterprise
- Reduce deployment time and minimize the total cost of ownership (TCO)
- Provide an easy migration path as your contact center grows.
Next steps
Contact your IBM Small and Medium Business Center Solution Specialist for more information about IBM and Genesys.
Need help?
Contact the Express Advantage Concierge, a team of specialists dedicated to midsized business 1-877-IBM-ACCESS (426-2223).
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