Skip to main content


IBM and Avaya Inc.

Avaya Inc. provides communications solutions that enable businesses to achieve superior results. Avaya solutions include Internet Protocol (IP) telephony systems and services, and integrated customer relationship management (CRM) for businesses large to small. Avaya is a Premier level IBM Business Partner. The IBM and Avaya relationship delivers networking services and systems integration expertise as well as comprehensive CRM and contact-center solutions.

The advantage

Avaya is a leader in communication, contact centers, enterprise voice and IP telephony. IBM and Avaya provide seamless infrastructure and services to deliver your communications needs. We help you to drive the convergence of voice and data communications, and leverage both existing and new investments in ways that enhance your business performance.

Avaya solutions address the needs of all industries, including:

  • Automotive
  • Consumer packaged goods (CPG)
  • Electronics
  • Financial services
  • Government
  • Health
  • Insurance
  • Manufacturing
  • Media
  • Pharmaceutical and biotech
  • Retail
  • Retail banking
  • Utilities
  • Telecommunications

Benefits

Avaya and IBM solutions can help you:

  • Create open, flexible and converged communications networks that are right for you
  • Achieve higher levels of customer satisfaction through comprehensive, integrated communication solutions
  • Reduce operating costs by leveraging communications channels and by providing consistent, efficient customer interactions
  • Achieve greater return on investment through effective use of IP technology
  • Protect valuable communications through enhanced security and reliability

Next steps

Contact your IBM Small and Medium Business Solution Specialist for more information about IBM and Avaya solutions.


Need help?

Contact the Express Advantage Concierge, a team of specialists dedicated to midsized business 1-877-IBM-ACCESS (426-2223).

*ThinkPad® notebooks, ThinkCentre™ desktops and other PC products are now products of Lenovo. Links notated by an asterisk (*) will take you to Lenovo's Web site. Learn more.