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Retail customer relationship management (CRM)

Solutions for small and medium retail business

In the highly competitive retail industry, an effective customer relationship management (CRM) strategy is essential to retaining loyal customers and attracting new ones. Customer loyalty programs and personalized or self-service opportunities can enhance the shopping experience both online and in your stores to differentiate you from your competition.

Benefits

Retail CRM solutions from IBM and IBM Business Partners can help you:

  • Access your customer data from every channel across the enterprise to attract and retain more profitable customers.
  • Make fast, intelligent, accurate decisions.
  • Differentiate your business from the competition through a superior customer experience. 

Learn more

Customer relationship management (CRM) Solutions

  • IBM and Alphalogix (Retail)

    Delivers robust and dynamic business process automation solutions for retail and wholsale distribution improving operational communication, efficiency while minimizing costs such as paper-base forms, and manual workflow.

  • IBM and Epicor

    Provides retail management software, hardware and services to help its customers drive sales, improve customer service, and reduce operating costs, all with more ease and flexibility.

  • IBM and Infor (Retail)

    For the retail industry, Infor offers a broad range of solutions, including SCM, CRM, human capital management, ERP and financial management, as well as the System i Center of Excellence community.

  • IBM and JDA

    Delivers integrated software and professional services for the retail demand chain.

  • IBM and KANA

    Provides e-customer relationship management applications, helping businesses better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments.

  • IBM and Lawson

    Provides business-process software solutions that help services organizations in the health care, retail, professional services, public sector, financial services, and other strategic markets achieve competitive advantage.

  • IBM and Retalix

    Provides comprehensive supply chain execution solutions and services to food and consumer goods wholesale and retail distributors.

  • IBM and Teleformix

    Enhances businesses call centers with flexible and customizable features that competitive business markets demand.

We're here to help

We'll work with you to understand your needs, determine the best options and find the IBM representative and/or IBM Business Partner that is right for you. Contact the Express Advantage Concierge, a team of specialists dedicated to mid-sized business at 1-877-IBM-ACCESS
(426-2223).