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Customer relationship management (CRM)

Solutions for small and medium manufacturers and industries

As the manufacturing industry becomes increasingly global, customer relationship managmenet (CRM) is assuming a more important role than even before. The right CRM solution can strengthen customer loyalty and help you improve your bottom line. It can also help you cost-effectively identify, acquire, develop and retain your most profitable customers. The solutions listed below represent CRM developers with applications that can integrate with one, or more, enterprise resource planning (ERP) applications.

The advantage

We have developed business partner relationships with established, best-of-breed CRM solution providers. Their solutions, coupled with IBM products and services, deliver the cost-competitive, scalable and secure infrastructure you need.

Benefits

Your time is valuable. Searching for the right CRM solution for your unique business can be both time consuming and expensive. Our specialists will help you identify the right IBM or IBM Business Partner solution to meet your specific business requirements and IT budget.


Customer relationship management (CRM) solutions

  • IBM and Clear C2, Inc.

    Addresses the cross-industry needs of organizations with inside and outside sales representatives, and internal customer-support organizations.

  • IBM and iEnterprises

    Developed a solution that helps you manage your contacts, projects, products, services, documents, events, sales pipeline, relationships and more with greater confidence and efficiency

  • IBM and Relavis

    Provides a comprehensive CRM solution that uses collaborative technologies and is based on the IBM Application Framework for e-business.

  • IBM and Syclo

    Develops innovative out-of-the-box software solutions for field service and maintenance workers that plug into leading enterprise applications to provide mobile access from a variety of popular handheld devices.

We're here to help

We'll work with you to understand your needs, determine the best options and find the IBM representative and/or IBM Business Partner that is right for you. Contact the Express Advantage Concierge, a team of specialists dedicated to mid-sized business at 1-877-IBM-ACCESS
(426-2223).