Skip to main content

Customer relationship management (CRM)

Solutions for medium healthcare organizations

Today’s healthcare consumers are more and more demanding and have many choices for their health insurance and physician care. Patient satisfaction has become an important benchmark to achieve. IBM and IBM Business Partners create customer relationship management (CRM) solutions that can improve service levels and retain patient loyalty.

The advantage

IBM and IBM Business Partner CRM solutions give healthcare stakeholders the advantages of:

  • Convenient yet secure access to patient information when needed  
  • Improved customer service
  • Streamlined communication that improves relationships between patients, providers and members

Benefits

The proper CRM solution will deliver higher patient satisfaction by consolidating patient information into an easily accessible yet secure central place. IBM and IBM Business Partners can help your healthcare organization receive the following benefits:

  • Reduce costs and boost productivity
  • Leverage existing data to make faster, more accurate decisions
  • Customized patient management systems that foster loyalty and improve patient satisfaction

Customer relationship management (CRM) solutions

  • IBM and Avaya Inc.

    Provides solutions including Internet Protocol (IP) telephony systems and services, and integrated customer relationship management.

  • IBM and Genesys

    Offers a personalized, cost-effective multimedia customer service that generates long-term, profitable customer relationships.

  • IBM and KANA

    Provides e-customer relationship management applications, helping businesses better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments.

  • IBM and Pegasystems

    Offers a patented rules engine to deliver starter-kit capabilities that healthcare, insurance, financial services and retail organizations need to drive their customer relationship management strategies and provide superior customer care.

We're here to help

We'll work with you to understand your needs, determine the best options and find the IBM representative and/or IBM Business Partner that is right for you. Contact the Express Advantage Concierge, a team of specialists dedicated to mid-sized business at 1-877-IBM-ACCESS
(426-2223).