The Tech Factory, Inc.: Accelaflow Digital Mailroom

An IBM Built on Express Portfolio^TM solution

Focused on cost-effective business solutions since 1998, The Tech Factory is committed to workflows that are easily integrated, transparent and configurable. The Tech Factory is a trusted IBM Business Partner and has introduced clients such as CountryWide Home Loans and Ameriquest Mortgage to IBM WebSphere® solutions over the last 10 years.

The Accelaflow Business Process Management platform is a SOA solution built on IBM® WebSphere Application Server Express.

Some of the largest financial service companies such as Lehman Brothers, Capital One and Credit Suisse use Accelaflow business process solutions for:

digital mailroom
customer resolution
vendor management
cash management

Solution overview

Companies process thousands of inquiries, forms and documents on a daily basis. The challenge is ensuring timely response. Mail is wrongly addressed, documents are misplaced, faxes and emails are misrouted, in boxes are neglected and time-sensitive work is unaccounted or, resulting in higher costs, customer dissatisfaction and possible litigation.

Accelaflow Digital Mailroom tracks the receipt of time-sensitive mail, faxes and e-mail, routes it using your rules, and monitors response times.

Customers can track progress online, paper costs are reduced, delivery is expedited, and audit trails ensure that every step is accounted for. Accelaflow provides a solid foundation with flexibility to grow as your business expands.

IBM Built On Express components:

IBM WebSphere Application Server - Express v 6.1

Proven client success

Mortgage service company Select Portfolio Servicing Inc. (SPS) needed to track receipt of inbound mail and monitor response times. The company wanted to expedite delivery of documents between locations and reduce associated costs.

Since the implementation of Accelaflow Digital Mailroom, Select Portfolio Servicing Inc. has achieved 100% compliance in regards to customer inquiries. Via Accelaflow Digital Mailroom, it is completely transparent to the end user how, when and where correspondence was received.

Digital Mailroom has been implemented across all departments and has become an integral component of SPS business processes. SPS plans to further leverage benefits by using Digital Mailroom to handle inbound faxes and emails, as well as inter-office mail and anything that requires approval, such as invoices and payroll changes.

IBM Business Partner