OpenStream Inc.: Smart Messaging Platform

Openstream is the leading multi-modal software platform and solutions provider for the enterprise.

We provide enterprises and service providers with solutions that efficiently connect people, systems, and information, improving their productivity and providing intelligence and greater control for their employees and customers on the move.

Openstream delivers mobile solutions based on Smart Messaging Platform—the company's flagship multi-modal solution. It is an end-to-end solution that enables enterprises to rapidly deploy mobile offerings in a scalable and secure manner.

Openstream can take mobile requirements and put them into production within three months, making a significant short term and long term impact on the business.

Openstream’s Smart Messaging Platform applications seamlessly provide employees and customers with real-time access to comprehensive and critical data through a variety of handheld devices, as well as through speech and voice recognition technology. The solution provides off-the-shelf computer telephony integration (CTI) and barcode integration.

Smart Messaging platform is designed to help the enterprise increase productivity, improve customer service and customer satisfaction, and maintain profitable and lasting customer relationships. Openstream delivers competitive advantage to its customers via real-time, dynamic, intelligent alerts and updates, plus faster problem resolution cycle times.

IBM Built On Express components:

IBM DB2® Express Edition
IBM WebSphere® Portal - Express
IBM Websphere Portal - Express Plus
IBM WebSphere Business Integration Express Plus for Item Synchronization
IBM WebSphere Commerce - Express

Thermal Services, Inc., a leading company in the HVAC business for 38 years, is constantly looking for ways to increase the productivity of their field technicians and minimize costs.

According to Wade Mayfield, CEO of Thermal Services, “Openstream had the prefect solution for our growing business. We have grown our service business by more than 20%. The business controls that we have now, were only a dream just a few years ago. We can update pricing information instantly. We can check a technician’s hours at any time during the week, so as to control labor costs. We have clear, accurate invoices that our customers love.”

Openstream worked with IBM to deliver this solution to Thermal Services. Based on this success, the relationship between IBM and Openstream was expanded to clients around the world.

OpenStream, Inc.

http://www.openstream.com/

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