DFC: Tracking Customer Satisfaction
An IBM Built on Express PortfolioTM solution
DFC International delivers operational excellence with cutting edge computer technology. Their function-rich product portfolios offer substantial, comprehensive and diverse solutions to help businesses minimize costs, improve communications, optimize operational efficiencies and increase profitability.
DFC International solutions exceed expectations, enabling organizations to gain market share, reduce downtime and operate at peak efficiency. They deliver applications that help achieve cutting edge performance and significant cost reductions.
DFC International has more than ten years experience in:
• Comprehensive asset management and customer information solutions, software and services.
• Multi-platform solutions.
• Scalable solutions to fit small single sites to large-scale, asset-intensive operations.
Solution overview
With the DFC customer appreciation/satisfaction tracking solution, users (i.e., DFC clients) enter their customers’ information into an online form in a private, password-protected area.
Then they provide DFC with the customer appreciation and promotional discount information that they would like to offer those customers. DFC ensures that everything is properly configured and issues a password so that users can securely access their customer appreciation application.
These e-mail notifications are also easy to configure with user-friendly software that allows DFC clients to adjust details, such as follow-up intervals, as needed.
IBM Built On Express components:
Proven client success
Youbookonline, Inc. is a small service company that wanted the same tools that large enterprises use to follow up with customers. Youbookonline felt the competitive pressure in today's marketplace and wanted a tool that would differentiate them from competitors of similar size.
Using an Intel-based IBM server and IBM Lotus Domino Express, DFC created a solution that allowed them to automatically follow up with customers during the year and build an online database of their customers at the same time.
Youbookonline now runs promotions on a periodic basis with a single one-time setup using intelligent agents, built in Java, running on Domino Express. With this tool, Youbookonline can compete with larger companies that contact their customers on a regular basis.
IBM Business Partner
DFC International
Need help?
Contact the Express Advantage Concierge, a team of specialists dedicated to midsized business 1-877-IBM-ACCESS (426-2223).
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