Customer relationship management (CRM)
Solutions for small and medium business
Strengthen customer loyalty, and you can improve your bottom line. Customer relationship management (CRM) solutions can help you cost-effectively identify, acquire, develop and retain your most-profitable customers.
The advantage
We have developed Business Partner relationships with established, best-of-breed Customer relationship management solution providers. Their solutions, coupled with IBM products and services, deliver the cost-competitive, scalable and secure infrastructure you need.
Benefits
Your time is valuable. Searching for the right Customer relationship management solution for your business can be both time-consuming and expensive. Our specialists can help you identify the right IBM or IBM Business Partner solution to meet your specific business requirements and IT budget.
Customer relationship management (CRM) solutions
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IBM and Infor (Wholesale distribution)
For the wholesale industry, Infor offers a broad range of solutions, including SCM, CRM, human capital management, ERP and financial management, as well as the System i Center of Excellence community.
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IBM and JDA
Delivers integrated software and professional services for the retail demand chain.
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IBM and KANA
Provides e-customer relationship management applications, helping businesses better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments.
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IBM and Lawson
Provides business-process software solutions that help services organizations in the health care, retail, professional services, public sector, financial services, and other strategic markets achieve competitive advantage.
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IBM and Lawson (Intentia)
Offers a one-stop shop for collaboration needs within numerous industry segments.
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IBM and MicroStrategy
Helps corporations transform their operational data into actionable information. MicroStrategy's business intelligence platform, MicroStrategy 7i, gives businesses solutions to their query, reporting, and advanced analytical needs, and distributes insight to users through Web, wireless and voice technology.
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IBM and Pegasystems
Offers a patented rules engine to deliver starter-kit capabilities that healthcare, insurance, financial services and retail organizations need to drive their customer relationship management strategies and provide superior customer care.
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IBM and SPSS Inc.
Provides technology that transforms data into insight through the use of predictive analytics and other analytic techniques.
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IBM and Tecsys
Provides powerful enterprise business and logistics solutions for mid- to large-size distribution operations.
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IBM and Touchtone
Offers an excellent customer relationship management solution for the iSeries platform (client/server or on demand), a secure e-business connectivity and emulation tool, and a database utility and program generator
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We're here to help
We'll work with you to understand your needs, determine the best options and find the IBM representative and/or IBM Business Partner that is right for you. Contact the Express Advantage Concierge, a team of specialists dedicated to mid-sized business at 1-877-IBM-ACCESS
(426-2223).
