Customer relationship management (CRM)
Solutions for small and medium business
Strengthen customer loyalty, and you can improve your bottom line. Customer relationship management (CRM) solutions can help you cost-effectively identify, acquire, develop and retain your most-profitable customers.
The advantage
We have developed Business Partner relationships with established, best-of-breed Customer relationship management solution providers. Their solutions, coupled with IBM products and services, deliver the cost-competitive, scalable and secure infrastructure you need.
Benefits
Your time is valuable. Searching for the right Customer relationship management solution for your business can be both time-consuming and expensive. Our specialists can help you identify the right IBM or IBM Business Partner solution to meet your specific business requirements and IT budget.
Customer relationship management (CRM) solutions
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IBM and Acxiom
Delivers customer- and information-management solutions.
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IBM and Alphalogix (Retail)
Delivers robust and dynamic business process automation solutions for retail and wholsale distribution improving operational communication, efficiency while minimizing costs such as paper-base forms, and manual workflow.
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IBM and Avaya Inc.
Provides solutions including Internet Protocol (IP) telephony systems and services, and integrated customer relationship management.
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IBM and Clear C2, Inc.
Addresses the cross-industry needs of organizations with inside and outside sales representatives, and internal customer-support organizations.
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IBM and Dimensional Insight
Develops and markets multidimensional data visualization, analysis and reporting solutions that help companies target opportunities, track performance and increase profits.
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IBM and Genesys
Offers a personalized, cost-effective multimedia customer service that generates long-term, profitable customer relationships.
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IBM and Harland Financial Solutions
Offers deposit and loan origination, platform, teller, call center, mortgage, business intelligence (BI), core systems and customer relationship management (CRM) systems.
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IBM and iEnterprises
Developed a solution that helps you manage your contacts, projects, products, services, documents, events, sales pipeline, relationships and more with greater confidence and efficiency
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IBM and Infor (Manufacturing)
For the manufacturing industry, Infor offers a broad range of solutions, including ERP, SCM, and financial management, as well as the Infor System i Center of Excellence.
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IBM and Infor (Retail)
For the retail industry, Infor offers a broad range of solutions, including SCM, CRM, human capital management, ERP and financial management, as well as the System i Center of Excellence community.
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We're here to help
We'll work with you to understand your needs, determine the best options and find the IBM representative and/or IBM Business Partner that is right for you. Contact the Express Advantage Concierge, a team of specialists dedicated to mid-sized business at 1-877-IBM-ACCESS
(426-2223).
