IBM offers - absolutely free of charge - a set of online administrative services to help customers meet their administration needs. In particular, we would like to tell you about Administrative Support Online. This gives you full and rapid information on contracts, invoices and payments - and much, much more.
Various Internet sites are constantly updated to give you up to date information. For example:
Customer Support online
This site is available 24 hours a day, 7 days a week. It allows you to request administrative information with the added opportunity of asking for direct - and personal - support via predefined web e-forms.
Invoices Online (link resides outside of ibm.com)
Also available 24 hours a day, 7 days a week, it allows you to view - online - your invoices and/or credit notes in a quick and secure way. You can access invoices online via a personal userid and password. In addition, you will be constantly informed via e-mail every time a new invoice and/or credit note is issued and ready to be viewed online.
Statements Online (US)
Statements Online allows you to view - online - your statements of account with invoices, credit notes, and details of payments either made or pending. You can access the site 24 hours a day, 7 days a week, using a personal userid and password. It allows you to create a report for a particular kind of invoice eg. Maintenance, Education etc., and for a certain period of time.
In addition to these Internet sites, you can always get in touch with a dedicated team of subject matter experts. You can contact this team via:
Phone: +44 370 909 9997 Fax: +44 239 256 0940
Finally, on behalf of IBM, I would like to extend a warm invitation to you to use some of the free additional services we are able to offer our valued customers. I feel sure you will soon realise the benefits.
Other useful information
Hardware support
For post sales support on IBM hardware 24x7, please call: +44 870 550 0900
Software support
For post sales support on IBM software 24x7, please call: +44 845 715 1516
Lenovo PC support
For post sales support on Lenovo ThinkPad notebooks, ThinkCentre desktops and servers, please call: +44 147 555 5055
Full list of support phone numbers
Hard disk drive support
For post sales support on IBM hard disk drives, please contact the hard disk drive support team on: +44 870 010 2866 Mon-Fri, 9am to 5pm
You can also visit the Hard Disk Drive Support Web site
or e-mail your enquiry to drive@uk.ibm.com
Software licence keys
To obtain a software licence key for Catia or 
iSeries, please contact the licence key team on: +44 800 965 441 (24hrs) or email your enquiry to as4key@dk.ibm.com
Purchase IBM parts
You can purchase IBM service and replacement parts from our part sales department on: +44 147 555 7601 Mon-Thu, 8.30 am to 5.30 pm and 8.30 am to 5pm Fri.
You can also purchase selected IBM parts online.
Obtaining hardware and software listings from an iSeries / AS/400
To obtain a hardware or software listing from your iSeries or AS/400, please use these instructions.
*ThinkPad notebooks, ThinkCentre desktops and other PC products are now products of Lenovo. Links notated by an asterisk (*) will take you to Lenovo's Web site. Learn more.