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Workforce management

Solutions for small and medium retail business

Workforce management solutions from IBM and IBM Business Partners can provide retail associates with the information, policies and tools needed to serve customers effectively and manage their daily work. With access to intranets and portals containing accurate, relevant business information and tools, managers and employees can maximize their personal performance and productivity, as well as that of the business.

Benefits

Workforce management solutions from IBM and IBM Business Partners can help you:

  • Improve communication to and among the retail workforce. 
  • Provide accurate, real-time product and inventory data. 
  • Reduce employee turnover to preserve intellectual capital and lower the high cost of employee churn. 
  • Increase sales and customer loyalty through improved customer service. 
  • Streamline planning and collaboration to inform procurement and enable quick reaction to sales information. 
  • Link retail associates with personalized information and tools to increase job performance and overall productivity. 
  • Promote faster compliance with government regulations or corporate mandates. 
  • Lower direct and indirect human resources costs through more effective training and greater employee retention.
  • Empower managers to make instant business decisions by providing access to accurate, real-time data.
  • Provide seamless linkages between corporate and store functions, between HR and employees, between the enterprise and suppliers, partners, customers and others.

Learn more

Workforce enablement and portal solutions

  • IBM and Infor (Retail)

    For the retail industry, Infor offers a broad range of solutions, including SCM, CRM, human capital management, ERP and financial management, as well as the System i Center of Excellence community.

  • IBM and Tomax

    Offers Retail.net — a network-deployed, enterprise, solution suite that supports retail operations management at headquarters, in the store and at the points of customer contact, including point of sale.

We're here to help

We'll work with you to understand your needs, determine the best options and find the IBM representative and/or IBM Business Partner that is right for you. Contact the Express Advantage Concierge, a team of specialists dedicated to mid-sized business at 1-877-IBM-ACCESS
(426-2223).