Choose a topic to see the answers to questions people often ask our Concierge.
- About Concierge
- Technical support
- Customer support
- IBM Business Partners
- Researching and purchasing products
- Employment and student projects
About Concierge
Q: How can the IBM Express Advantage Concierge help me?
A: Our Concierge can quickly connect small-and-medium-sized companies with the right IBM resources and local IBM Business Partners to help you solve your business and technology issues. Think of the Concierge as your expert guide through the landscape of IBM, leading you directly to the right location.
Contact the Concierge at 1-877-IBM-ACCESS (1-877-426-2223)
Q: Which customers does our Concierge serve?
A: Our Concierge serves customers in the United States and Canada, and specializes in the needs of small and medium-sized companies, offering proven, flexible technology solutions, simplified access to local experts and financing options.
Contact the Concierge at 1-877-IBM-ACCESS (1-877-426-2223) or for the Concierge number in your country, use the option at the far upper right of any ibm.com Web page to change the country to the location of your business and follow the links to the medium business Web site.
Technical support
Q: Where can I get quick access to IBM technical support?
A: Visit our Support and downloads page. There you'll find the most up-to-date technical support information, downloads and other resources.
ThinkPad notebooks, ThinkCentre desktops and other PC products are now products of Lenovo. Go to Lenovo Support & downloads. Printing systems are now products of InfoPrint Solutions Company (link resides outside of ibm.com).
Customer support
Q: Where can I get information my order, my payments, my maintenance contract?
A: Visit our Customer Support Online page. Find more information about your contracts, orders, delivery, inventory, invoices and more.
IBM Business Partners
Q: How can my company become an IBM Business Partner?
A: IBM has multiple types of Business Partners: Consultants and system integrators, independent software vendors (ISVs) and value-added resellers. If your company falls into one of these categories, visit PartnerWorld.
You can learn more about PartnerWorld on our PartnerWorld FAQ page.
Q: Can my solution for midmarket customers be promoted on the IBM site?
A: Yes! In fact, Business Partners are IBM's primary route to market for small-and-medium-sized businesses, so it's critical that we help our partners merchandise their solutions to potential clients. Additionally, IBM is keen to recognize and support partners who commit to our technology, and help them go to market.
Solutions that are listed on the Express Advantage site carry the Built on IBM Express Advantage Offerings emblem, meaning they have been proven to be successfully installed for a small-or-mid-sized client and feature one or more Express Advantage products/services.
For more information about having your solution promoted as a Built on IBM Express Advantage Offering, visit the PartnerWorld Express Advantage site.
Researching and purchasing products
Q: Where can I get access to IBM Express Advantage white papers?
A: Browse our resource library to find white papers, case studies, events, news articles and other tools to help you make the right technology investment decisions for your business.
Visit our IBM Express Advantage resource library.
Q: How do I purchase products from IBM?
A: You can purchase products from IBM in a few different ways:
- On selected pages, submit a Request a Quote form to get a personalized quote on products or services that interest you. Or select the product you desire from this Request a Quote page to begin your request.
- Talk to our Concierge, who will put you in contact with the right local IBM Business Partner to meet your particular needs.
Contact the Concierge at 1-877-IBM-ACCESS (1-877-426-2223)
Q: Where can I buy or find information on ThinkPads/laptops?
A: IBM no longer sells the ThinkPad brand. Instead, Visit the IBM Certified Used Equipment™ site. For new ThinkPads, visit Lenovo or call 1-866-96-THINK.
Q: Where can I find out about IBM Certified Used Equipment™?
A: Visit the IBM Certified Used Equipment™ site. Much of our equipment is sourced from excess IBM inventory, as well as lease returns from IBM Global Financing customers. Every unit is factory refurbished and tested to IBM specifications, providing optimum performance and maximum reliability.
Because IBM Certified Used Equipment can cost significantly less than new equipment, it can be the perfect solution for special projects, temporary capacity, unexpected changes in a division, location moves or any time you want IBM quality at a lower cost.
Q: Where can I find information on financing my IT purchases?
A: No matter what your IT needs are, IBM Global Financing can help you minimize the cost of keeping your IT assets current. Financing can help provide:
- Below market rates
- Easy approval process
- One convenient monthly bill
- Buyback/disposal services
These benefits apply to virtually all IT hardware, even if it's not from IBM. We also offer financing for IBM and third-party software and services that provide the same great benefits.
If you're in the U.S. or Canada, you can use our online calculator to see how easy and affordable it can be to lease your next IT acquisition. Or you can learn more about IBM Global Financing from wherever you are.
Q: How do I find solutions from local IBM Business Partners?
A: IBM Business Partners know your marketplace, so they're able to customize solutions to fit your needs. IBM and our Business Partners work as a team with shared capabilities and strengths.
Many Business Partners create unique solutions by building their offerings on IBM Express Advantage offerings. Check out our Built on Express offerings page to find Business Partner solutions that interest you, or contact the Concierge at 1-877-IBM-ACCESS (1-877-426-2223) to discuss your business requirements. We can direct you to an IBM Business Partner who is right for you and can work with you locally.
Employment and student projects
Q: How do I find information on employment at IBM?
A: To learn about working at IBM and explore job opportunities, visit our Employment site.
Q: Where can students find news, jobs, tools, tutorials, contests and other IBM technology resources?
A: Our IBM Student Portal provides students with up-to-date information about jobs and fellowship opportunities, the latest research and technology and IBM products.
It also features games, software and downloads, journals and magazines, news about upcoming contests and educational events.
